Trojan? What do you think?

Please check out the attached HijackThis log. I've done all the steps recommended by your site prior to posting this log. I did find plenty of adware, spyware, etc. and removed everything. The problem this computer is having is that it won't open MSN E-mail when using Internet Explorer. It does work in Firefox though.

I'd really appreciate your advice. Thanks so much.

 

You have HijackThis installed incorrectly. Reinstall HJT to a safer location.

Post the other 2 logs.

 

Could you please tell where a safer location is?

I also don't know what other two logs you want me to post. I installed so many programs from the Forum instructions that I don't know which ones you mean.

Thanks for the help. I really appreciate it.

 

Step 6: Online Virus And Trojan Scanning

Please run the below two online scanning tools and make sure you save and attach the logs later to any request for help that you post. From step 5 you should already be in safe mode but you will need to reconnect your cable now and possibly reboot and choose Safe Mode with Networking Support. If you cannot connect in safe mode for any reason (like dial-up users), run the online scanners in normal boot mode. You will need to use Internet Explorer to run these online scans.

*** MAKE SURE YOU RUN BITDEFENDER BEFORE PANDA ACTIVE SCAN ***

• Bitdefender agree to the license and then select Scan. Once Bitdefender completes the scan:
  
  Click-on Click here to view the report
  
  When the window comes up with the report. Click File, Save As.... and then change the Save as type to Text File (*.txt)
  
  Change the file name to something short like bdscan1.txt
  
  Then save it to your Desktop or anywhere else you can find it to upload here as an attachment.
  
  Post the bdscan1.txt file as an ATTACHMENT.

• Panda ActiveScan will not fix anything, but will detect. Save the log and attach later.

After running all the tools and fixing what they find, reboot in normal mode.

Step 7: HijackThis log posting

Downloading, Installing, and Running HijackThis

 

I did run those, but I missed the instruction that I needed to attach them too. When I get back over the computer with the problem this weekend, I'll add them on. Thanks!

 

I'll be here.