trojan:win32/vundo.gen!c and gen!y

Janita · Dec 22, 2008

Hi.

I have had a look at the previous threads, yet there seems to be no exact match to the problem I have found on my system. I apologize for any oversight on my part if one does exist.

My problem, (for which I am desperately seeking help) is:
I have all of my drivers updated and am running Vista wth the latest service pack installed, however, every time I log onto my profile on the computer I get a notification of the two viruses/malware that are on my computer. Every single time, I ask windows defender to remove it, they send the informtion to Microsoft and yet when I log back on it is back.

I am hoping that there is someone who can give me some sound advice on how to permanently get rid of this horrible intrusion.

Thanks,
Janita

Corporal Punishment · Dec 24, 2008

Please begin by clicking Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.

Then search forTDSSserv.sys

Let me know if you find this or not.

If you do find it, right click on it, and select Disable. Do not try to uninstall it.

Also if TDSSserv.sys is found and you disable it, then reboot.

After reboot continue on with the below cleaning instructions.

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Notes:

If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

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trojan:win32/vundo.gen!c and gen!y

Should there be more active legislation around malware?

Yes!

No!

What a stupid notion!

Yes, it is a horrible invasion of privacy!

Janita Private E-2

Corporal Punishment Head of Software Shenanigans Staff Member