Trojan with Antivuris Software Question

If you are still seeing the folder you mentioned:

c:\windows\system32\appcert

Then you are not clean. Especially if there are files in this folder.

 

Okay that means you are not clean and you need to do what Abri gave you in message 2. Namely this: READ & RUN ME FIRST and you need to try and get in finished as soon as possible before the malware has a chance to possible spread again.

 

No!

We don't know since we don't use Norton. Don't worry about it. Just complete all the remaining instructions.

 

You just do what the READ & RUN ME instructions tell you to do. They said

 

Okay you are in pretty good shape other than the AppCert folder. I will also give you a few performance tweaks below and then we will try to remove this folder.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

After clicking Fix, exit HJT.


Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

You're logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN
   • Now type combofix /u in the runbox and click OK.
   • Note: The space between the X and the U, it must be there.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
10. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
11. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
12. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Yes, if you don't mind how it slows your PC down.

These are not realtime antispyware blocking tools unless you purchase AVG Antispyware or unless you enable Spybot's Teatimer which we recommended against. You need a realtime antispyware blocking tool as stated in that link. If you are not going to purchase AVG Antispyware, you can keep it as a backup scanner. Spybot offers non-realtime protection from the SDhelper and Immunize features and these are using very little system resources. And Spybot is also sitting there ready to be an additional backup scanner which can be helpful.

What I would recommend uninstalling is Ad-Aware 2007 which is a resource waster even when not running the scanner.

You should also install and use SpywareBlaster as recommended. It does not use any system resources and adds some great protection features.

 

Okay I should have clarified something. AVG Antispyware that you installed when coming here for help is a 15 day full featured trial program that does have realtime blocking during the 15 days. (that's the guard.exe program). After 15 days it is a scanner only. So you can either keep it as your realtime protection until the trial is up and then install another blocker. Or you could just uninstall it now and use for example Comodo BO Clean which i just a blocker and has no scanning function (another reason to have other background scanners).

Now as far as memory usage. Some use more than others. You have to be very careful here because in reality if you found something that is saying it is a realtime blocker and it uses no resources then it is not a realtime blocker. Also the level of protection can be somewhat proportional to the amount of resources. However some programs just waste resources and do not really give that much greater protection (i.e., Norton).

What processes are using all of the CPU time? Are scans running? If a scan is currently running, yes CPU usage will be high unless you have options in the scanner to scan at slower rate in the background. Takes much longer but requires fewer resources.

Point blank answer....yes. Uninstall it!

 

Are you sure that no scans are running? Are you sure your game is not using excessive CPU time. Look in Task Manager and tell me what processes are using all of the ( or the most) CPU time when you have this issue.

Also try shutting down AVG Antispyware before playing your game. Any change?

Did you uninstall Ad-Aware 2007?

Any of the ones in the link I game you to the How to protect yourself thread. AVG Free is a popular choice.

Yes. I'm not sure what you had from Symantec even included a firewall.