TrojanDowloader.Zlob.300

Hi there FreddyB

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Please follow the guide steps in the order they are listed,

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis


When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

• Bitdefender
• Panda Scan
• HijackThis

 

After running what Halo gave to you and attaching the three logs that were requested, you should work thru the below procedure if you are still having problems:

SpywareQuake Removal Procedure

Make sure you attach the smitfiles.txt log afterwards.

 

And finally what? Did you forget to post something? Like the smitfiles.txt log from running the SpywareQuake procedure????

You did not follow the directions in step 6 for obtaining a Bitdefender log and as a result you post a log summary which is of no use to us. It does not indicate where problems were found and if they were even fixed. The directions must be followed in the READ ME as specified to get a proper log.

You also did not follow the instructions in step 7 of the READ ME for installing HijackThis. You put it here:

C:\Documents and Settings\Dad\Desktop\HijackThis.exe

This is exactly where the instruction specify not to install it. Please fix this.

Are your copies of Spyware Doctor and Spy Sweeper paid versions or free trials?

 

Perhaps it is too large to attach. You need to watch for error messages.

Then uninstall Spyware Doctor and Windows Defender and keep only Spy Sweeper. Make sure Spy Sweeper has updated definitions.

Also uninstall Viewpoint Media Player as mentioned in step 0 of the READ & RUN ME.

You also need to run the below procedure mentioned earlier:

SpywareQuake Removal Procedure

Then attach the requested smitfiles.txt log.

 

You do not have an about:blank hijacker problem, thus you do not need to run any of those procedures anymore.
You forgot to uninstall Windows Defender. You don't need it and do not want it if you have Spy Sweeper installed. Uninstall it now before continuing. Then shutdown (not uninstall) Spy Sweeper or at least disable all real time protection from it. Then continue with the below.

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O4 - HKLM\..\Run: [MyWebSearch Email Plugin]
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)

After clicking Fix, exit HJT.:

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Did you forget to fix these two:

O4 - HKLM\..\Run: [MyWebSearch Email Plugin]
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe

They are still in your log! Try fixing them again but you must make sure NO browsers are open and you must shut down Spy Sweeper before fixing. Fix them and make sure they are gone. The System32 folder opening at startup is normally due to a corrupt startup item trying to loading. The MyWebSearch Email Plugin one could be doing it. Post a new HJT log so we can be sure they are gone.

Also run the below procedure and attach the runkeys.txt log.

Using GetRunKey

 

Shutdown Spy Sweeper before doing the below or it may not work!! You may also need to shutdown any McAfee active protection as it could be blocking changes too.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to add into the registry.

Now reboot your PC and attach a new HJT log! Also see if the system32 folder problem is gone.

 

No it is not a malware issue but I'll give you something to try. If it does not work, you should try the Software Forum.

1. Click the Start button
2. Select the Control Panel
3. Click the System icon within the Performance and Maintenenace section
4. Select the Advanced tab
5. Click Settings within the Performance section of the form
6. Select the Advanced tab
7. Near the bottom there is a Change button, click on this button
8. Within the Virtual memory section there is a System managed size button. Click this button.
9. Now click OK -- about 3 times, to exit the settings.
10. Reboot your PC.

Is the Standby button working now?

Your HJT log was clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

You're welcome! I'm happy to hear you got that last issue worked out. Make sure you complete the steps in the How to protect thread!