Trouble re-installing AVG Free..

Discussion in 'Software' started by dws32, Feb 24, 2007.

  1. dws32

    dws32 Private E-2

    A week or so ago, I thought I'd download and try out Windows One Care. During the installation, it said it had to uninstall AVG antivirus. I allowed it to do so thinking if I didnt like WOC that I could always uninstall it and re install AVG. Well, after about 10 mins. I didn't like it. So I uninstalled One Care. After doing so, I came on here to redownload AVG. I saved it to my desktop. However, when I try to install it, at the end, it says I've got 1 error and 4 warnings that occured. Here is what shows up when i click details:


    Local machine: installation failed
    Installation:
    Error: Action failed for file avgclean.sys: starting service....
    The system cannot find the file specified. (2)
    Warning: Action failed for registry key HKCU\Software\Grisoft (Administrator): creating registry key....
    Access is denied. (5)
    Warning: Action failed for registry key HKCU\Software\Grisoft\Avg7 (Administrator): creating registry key....
    Internal error. Registry handle has not been opened.
    Warning: Action failed for registry key HKCU\Software\Grisoft\Clients (Administrator): creating registry key....
    Internal error. Registry handle has not been opened.
    Warning: Action failed for registry value HKCU\Software\Microsoft\Windows\CurrentVersion\Run:AVG7_Run (Administrator): creating registry value....
    Access is denied. (5)


    Anyone know what I should do? Any help would be appreciated.

    Also, Ive got another small problem that I can't seem to figure out. If I go into safe mode and try to use the search, or run in the start menu, the comp locks up and I've got to restart. Anyone know what I could do there?

    While I'm at it...Is there any way in safe mode to make a program run in a smaller window? What I mean is, if I try and use AVG anti-Virus, or A-Squared, it takes up the whole screen and it is impossible for me to run.


    Maybe these are simple problems, but I'm stuck on all 3.
     
  2. rmruk

    rmruk Private E-2

    One at a time... Can you use System Restore to restore your computer to before you unintalled AVG?
     
  3. dws32

    dws32 Private E-2

    Yeah i have done both. I go to all the programs with uninstalls and it doesn't show up. Even on RegCleaner, I can't seem to find any remains of the program. When I do the system restore, it says it can't open it or can't read from the disk, I can't remeber which one.
     
  4. Matacumbie

    Matacumbie Rocky Top

    Try installing AVG again. You should get a window with 3 options like below.

    Add/Remove Components - choose if you want to add/remove some AVG Free Edition component or reinstall the entire AVG Free Edition program.

    Repair installation - this option repairs or reinstalls missing or damaged components of AVG Free Edition.

    Uninstall - this option removes the AVG Free Edition program from your PC

    Try the Repair first, if that doesn't work, try the Uninstall option and try to install again.

    Steve
     
  5. bigbazza

    bigbazza R.I.P. 14/12/2011 - Good Onya Geek

  6. dws32

    dws32 Private E-2

    i did download the version that was on the front page of majorgeeks yesterday. I saved it to my desktop, and when it installs, there isn't a repair, or uninstall option. Just normal and custom. I had 7.5 before I let Windows One Care uninstall it.
     
  7. Monster

    Monster Guest

    Hey!.. I know that nightmare only too well... The last seven times I tried AVG in W98se PC's, I had to format-C to repair the serious damages it caused to the operating system...

    Maybe you need to do a search & destroy in Find and Regedit for everything AVG, to clean out the glitches that are preventing the new installation...
    You can use CM DiskCleaner search reg custom options to auto-find the AVG entries, but best not to delete all the reg entries CM finds, unless you know for sure that the PC doesn't need that entry...

    Checkout nod32.. It's so good it's scary... Nod32 is really worth buying...
    Forget those freebies.. even kiddie hackers can easily shut them off as they get into your PC to kill the OS for fun and sport...

    I'm betting you need to format-C...
     
  8. dws32

    dws32 Private E-2

    Ok, I've never formatted a drive.. how do I do it?
     
  9. Monster

    Monster Guest

    The easy way is to make sure you've got all your favorites, bookmarks, files, pix, keycodes, and such.. onto floppies... Then you restart in dos command, type in "format C:", click enter, choose "y"... Thht! it's erasing, like "flushing the potty"... I think "format" should be spelled "flush"...

    You use "fdisk" to set partition(s), format it again.. and run scandisk surface scan to neutralize any bad clusters.. which are probably defects or dust on the hd's surface...

    This formatting-C is presuming you have a clean Windows OS CD, and a clean boot floppy, and the CD's code-key...

    There's the easy way.. or you can do everything you could do in the long way... Like updating and running the AVS before you pull floppies off of what might be a buggy computer...

    Which way you gonna go?.. easy format, or the slow and meticulous way?..

    If you're new at it, you should choose the long way, so you'll learn a lot more a lot faster...


    First thing to do is surf, "windows clean install", and make a paper copy of everything there is about reloading a Windows operating system...

    Do it up neat.. Make it your computer manual...

    Maybe there's a "how to load a perfect windows system" thread, in this forum..?
     
  10. dws32

    dws32 Private E-2

    If I go through the registry and delete what I don't think I need, Ive also got AVG Anti spyware and anti rootkit also installed. Since I may not know what goes with what, anyone think that maybe I should uninstall those and delete everything that shows up with AVG? Also, if I try and run the installer for AVG free after it shows the error messages, it says "that there are deletion pending flags set for some services of AVG 7.5. It says the flags are set by windows when a service deletion is requested, and deletion is finalized during the restart of the comp. before the restart, service cannot be re-created or started. You have either uninstalled the AVG 7.5 without a restart or the installation failed and some of the services have been deleted just after creation during the rollback phase. If you are planning to reinstall the AVG 7.5 now, we recommened you restart the computer prior to the installation."

    When i do that, I still get the error and warning messages.


    Sorry, I posted that before the one showing how to format a drive came up. I don't believe I can do that either because I dont have a floppy drive.
     
  11. Monster

    Monster Guest

    Yah.. I hear you on that nightmare.. that's the same hell AVG keelhauled me with too... No more AVG for me... Nod32 is the catzass...


    No floppy is a real bummer... One option is to format and reload a hard drive on another computer.. then install the freshly loaded hd back into yours... You will see several weird glitches when your motherboard registers a bunch of serious changes in hardware.. but a half dozen restarts, and a few settings, will probably fix the mess...

    Get yourself a dozen old spare hard drives, and in your spare time load them with an operating system... This little trick is tops if your PC gets slammed by bugs a lot... You simply pull the infected hd, pop in a loaded spare, pull the battery for an hour, then give 'er...

    Before you kill the hd, you might want to go into Majorgeeks registry downloads, and make a paper copy of the contents of the registry guides freebie downloads...

    Find a cluttered filthy old warehouse computer parts retailer... You can get an A-drive for about 5 bucks.. or you can find them at the dump for free.. or at garage sales for a buck each.. or at a scrap-metal salvage yard for 50-cents each... One scrap metal yard let me strip out everything I wanted from their pile of 150 scrapped computers... I went home with three boxes full of drives, boards, cards, memory, wires, power-supplies, and various odds.. all for 20 bucks...
    And every city spring cleanup, I pull a half dozen working computers from the piles of trash at the curb... There's no shortage of used parts, except in Japan, and parts of Europe...
     
    Last edited by a moderator: Feb 25, 2007

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