Trying to clean parents laptop

We will cleanup what we can see but I have to say up front that this is a slow single core PC with and AMD processor trying to run Windows 7. Probably was not a good choice for Acer to do this in my opinion.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&ctid=CT3220468
R3 - URLSearchHook: (no name) - {7473b6bd-4691-4744-a82b-7854eb3d70b6} - (no file)
O2 - BHO: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
O3 - Toolbar: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - (no file)
O18 - Protocol: dssrequest - (no CLSID) - (no file)
O18 - Protocol: sacore - (no CLSID) - (no file)

After clicking Fix, exit HJT.

Please download OTM by Old Timer and save it to your Desktop.

• Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Files      
C:\ProgramData\Tarma Installer
C:\Program Files (x86)\Ask.com
C:\Program Files (x86)\Conduit
C:\Program Files (x86)\Zylom Games
C:\Program Files (x86)\Ask.com\ (AskBar)
C:\Users\Sandra\AppData\Roaming\Mozilla\Firefox\Profiles\efnrjkgf.default\extensions\plugin@yontoo.com
C:\Users\Sandra\AppData\Local\Temp\*.*
 
:Reg
{-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{80922ee0-8a76-46ae-95d5-bd3c3fe0708d}]
{-HKEY_USERS\S-1-5-21-2951418055-2036634965-673138285-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}]
{-HKEY_USERS\S-1-5-21-2951418055-2036634965-673138285-1001\Software\Softonic]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{043C5167-00BB-4324-AF7E-62013FAEDACF}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6B437DE1-68F6-4670-AD3B-B390F769175D}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{8B63A8D6-BBED-4341-8867-790E5F524C96}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A531D99C-5A22-449b-83DA-872725C6D0ED}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47c0-9269-B4C6572FD61A}]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Did you run OTM more than once? It also appears that it did not run properly as many things I was trying to fix did not get fixed. Did you have problems? If yes, please describe. Also make sure all protection software it shutdown and try again. Also be sure to use Run As Administrator. If OTM runs properly, you will have to get another new MGtools log too following the same instructions.

I also noticed the below lines were not fix in HijackThis. Did you miss them? Were all browsers closed and protection disabled before trying to fix?
O18 - Protocol: dssrequest - (no CLSID) - (no file)
O18 - Protocol: sacore - (no CLSID) - (no file)

 

Okay OTM is still not running properly so things are not getting fixed. Let's try a different tool from OldTimer.

Now shut down your protection software (antivirus, antispyware...etc) to avoid possible conflicts.




Please download OTL by OldTimer.

• Save it to your desktop.
• Double click on the OTL icon on your desktop. (If running Vista, Win7, or Win8 right-click and select Run as Administrator)
  
• Copy the text in the code box below and paste it into the http://img14.imageshack.us/img14/66/otlcustomfix.png text-field.

Code:

:Files      
C:\ProgramData\Tarma Installer
C:\Program Files (x86)\Ask.com
C:\Program Files (x86)\Conduit
C:\Program Files (x86)\Zylom Games
C:\Program Files (x86)\Ask.com\ (AskBar)
C:\Users\Sandra\AppData\Roaming\Mozilla\Firefox\Profiles\efnrjkgf.default\extensions\plugin@yontoo.com
C:\Users\Sandra\AppData\Local\Temp\*.*
 
:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{80922ee0-8a76-46ae-95d5-bd3c3fe0708d}]
[-HKEY_USERS\S-1-5-21-2951418055-2036634965-673138285-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}]
[-HKEY_USERS\S-1-5-21-2951418055-2036634965-673138285-1001\Software\Softonic]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{043C5167-00BB-4324-AF7E-62013FAEDACF}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6B437DE1-68F6-4670-AD3B-B390F769175D}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{8B63A8D6-BBED-4341-8867-790E5F524C96}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A531D99C-5A22-449b-83DA-872725C6D0ED}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47c0-9269-B4C6572FD61A}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\QuickTime Task]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\StartNowToolbarHelper]
:Commands
[PURITY]
[EMPTYTEMP] 
[EMPTYFLASH]
 

[REBOOT]

• Now click the http://img3.imageshack.us/img3/407/otlrunfix.png button.
• If the fix needed a reboot please do it.
• Click the OK button (upon reboot).
• When OTL is finished, Notepad will open. Close Notepad.
• A log file will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.
• Attach this log to your next message. (See: How to attach)

Also I just noticed that you are using MSconfig and have your PC in Selective Startup Mode. Please run MSconfig now and select Normal Startup.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).



Then attach the below logs:

• the log from OTL
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Uninstall Avast and Advanced System Care and then reboot. After reboot, please rerun my last fix again.

 

Okay try the fix again I made some changes to it. There were a few typos in the Reg section.

 

Yes, it did. Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!