Trying To Remove Viruses

Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate this detection:

• [PUP] (X64) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar | {9FF1C4A4-A2DB-450A-88D7-A6C38A5E2F34} : [x] -> Found
• [PUP] (X86) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar | {9FF1C4A4-A2DB-450A-88D7-A6C38A5E2F34} : [x] -> Found
• [PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1984191881-199122661-3919584724-1001\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://services.freshy.com/general/...uid={625CF3BB-921B-4AAD-B5A2-61E43CDE9A41}&i= -> Found
• [PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1984191881-199122661-3919584724-1001\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://services.freshy.com/general/...uid={625CF3BB-921B-4AAD-B5A2-61E43CDE9A41}&i= -> Found

Place a checkmark next to this item, leave the others unchecked.
Now press the Delete button.

...same for these items on the Tasks tab please...

• [PUP] %WINDIR%\Tasks\Superclean.job -- c:\programdata\{9fafa4bc-69cb-46a1-9faf-fa4bc69c92f1}\hqghumeaylnlf.exe (--startup=1 --single) -> Found
• [PUP] \Superclean -- c:\programdata\{9fafa4bc-69cb-46a1-9faf-fa4bc69c92f1}\hqghumeaylnlf.exe (--startup=1 --single) -> Found

...same for these on the Files tab please...

• [PUP][File] C:\ProgramData\Browser\prompt.exe -> Found
• [PUP][File] C:\ProgramData\Radio\prompt.exe -> Found
• [PUP][Folder] C:\ProgramData\{9fafa4bc-69cb-46a1-9faf-fa4bc69c92f1} -> Found

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.


Delete these folders if you see them. Let me know if they all delete or if there are problems.

• 
  
• C:\Program Files (x86)\ddeealsteRa
• C:\Program Files (x86)\PrinceCCouponn
• C:\Program Files (x86)\SaveerAddon

http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

• Re run Malware Bytes and let it remove anything else it may find.
• Re run RogueKiller (just a scan) and attach fresh log.
• Let me know how things are running.

 

OK, and how are things running?

 

May be topic for the software forum, let's try this....

• Now run Repair_Windows.exe >>> http://majorgeeks.com/Tweaking.com_-_Windows_Repair_Portable_d7222.html by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the + Repairs tab.
• Then click the + Open Repairs button down on the bottom right.
• This will automatically begin a registry backup, so wait for it to complete and when it finishes, you will see a list of many possible different repairs and they are all selected by default. At the bottom of this form there is a not so obvious Unselect All Repairs check box which is to the right of a check box with a green check mark in it. Please click the Unselect All Repairs box. The green check mark box is to Select All Repairs. The ony way you see what these boxes are is when your mouse hovers over them.
• Now select the following repair options ( the numbers at the begin are the current repair numbers but this is subject to change.)

01 - Reset Registry Permissions
02 - Reset File Permissions
03 - Reset Service Permissions
04 - Register System Files
05 - Repair WMI
06 - Repair Windows Firewall
10 - Remove Policies Set By Infections
13 - Repair Network
14 - Repair Proxy Settings
15 - Repair Windows Updates
21 - Repair MSI (Windows Installer)
23 - Repair File Associations (12 )
26 - Restore Important Windows Services
27 - Set Windows Services To Default Startup

• Now on the right side under the When Repairs Complete title, check the box for Restart/Shutdown System and then make sure the Restart System radio button is enabled not the Shutdown System button.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start Repairs button at the lower right.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished. If it does not then reboot it yourself.

 

MGlogs.zip showed that all network connections were: Media disconnected

It would seem that there are driver issues. May need to reinstall or redetect. Take a look at Device Manager for errors.


You may want to try using a wired connection rather than Wireless if wireless is what was being used. Try this just to see if the problem is only related to wifi.