UCmore virus PLEASE HELP!!

PLEASE HELP! I was on my msn the other day and I recieved this message from my friend saying something like is this you? and attached was a website. I clicked it not knowing what it was and I got a virus. Then I tried shutting down my comptuer and logging back in and it won't let me log into my user account. It will only let me log into the admiinstrator, and even when I do that it does not allow me to access the bottom where the start menu is, there is a beige line over it not allowing me to access it. I have tried downloading a virus removal from Windows but again will not allow me to open it once it has been downloaded. Please help me fix my computer I am desperate.
Thank YOu
Sincerely
Stressed out!

 

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!