ukash virus

Discussion in 'Malware Help (A Specialist Will Reply)' started by mc_eng2002, Sep 3, 2013.

  1. mc_eng2002

    mc_eng2002 Private E-2

    Hi
    Can someone give some advice, I have a computer which has got the UKash virus on, normally i'd just start the PC in safe mode and run various programs such as Malwarebytes but I cant actually get onto safe mode :/

    Everytime I try to boot in safemode it loads as it should puts the cursor on screen and goes straight to shutting down?

    Any ideas how I can get into safe mode

    Thanks in advance
     
    mc_eng2002, Sep 3, 2013
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What operating system is this please?
     
    Kestrel13!, Sep 3, 2013
    #2
  3. mc_eng2002

    mc_eng2002 Private E-2

    Hi

    It's running Windows 7 Pro
     
    mc_eng2002, Sep 3, 2013
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Can you try this?

    http://img827.imageshack.us/img827/1263/frst.gif For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     
    Kestrel13!, Sep 3, 2013
    #4
  5. mc_eng2002

    mc_eng2002 Private E-2

    Do I need to get my computer to boot up from the drive? as at the moment I can't get any safe mode to work, I've tried pressing F8 and got to the boot menu, I've tried Safe Mode, Safe Mode With Networking and Safe Mode With Command Prompt but non will work

    Thanks in advance
     
    mc_eng2002, Sep 3, 2013
    #5
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Slim chance, but was last known good configuration no use either?
     
    Kestrel13!, Sep 3, 2013
    #6
  7. mc_eng2002

    mc_eng2002 Private E-2

    Hi
    I'm afraid last known good configuration didn't work neither
     
    mc_eng2002, Sep 3, 2013
    #7
  8. mc_eng2002

    mc_eng2002 Private E-2

    Quick update:
    I've downloaded the correct Windows 7 ISO File and made a bootable USB Drive, This allowed me to roll back the computer by a month which has let me get onto the system :)
    I'm currently running a Malwarebytes Anti Malware Scan which as already picked up 5 objects. Hopefully this will solve the problem :)
     
    mc_eng2002, Sep 4, 2013
    #8
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Kestrel13!, Sep 4, 2013
    #9

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