Unable to access net after Malware removal.

Hi folks,

I had Internet Security 2013 malware on a laptop that my nephew uses. Despite apparenlty removing all of the junk on the machine, it refuses to connect to the internet.
I had posted on another forum, but the helper seems to have given up. I'm wondering now if its a hardware fault rather than a software,or has the OS been so corrupted? I'm not sure. I've not attached logs as quite a fair amount of work has already been done by the helper in another forum.. I will post the link ... If anyone could help, I would be really thankful.

http://www.bleepingcomputer.com/for...security-2013-no-access-to-internet-demented/

The thread details work already asked of me by the previous helper.

Thanks.

 

Thanks for the response!!



I've followed the guide. Is there anything I should do next ?

 

Hello, in an act of sheer frustration.... I reformatted the HD and reinstalled windows.

Its connecting to the internet and its now fully updated,protected and seems to be working a-ok. Hopefully nothing else is lingering about, only time will tell.

Thanks for the help regardless.

You are a star!