Unable To Get Dell Wd15 Dock To Work With Asus Rog Gl552vw Laptop

Greetings,

Have a new WD15 Thunderbolt dock I am trying to get to work with two monitors connected to an ASUS GL552VW laptop. USBs, Ethernet and audio that is connected to dock all work fine. But the VGA and HDMI monitors connected do not. The HDMI monitor works fine when I directly connect it to the laptop, but not when I connect it through the dock.

I have tried the troubleshooting tips in this: http://www.dell.com/support/article/us/en/19/sln29...

I have installed the ASMedia Host Controller from here, twice for good measure:http://www.dell.com/support/home/us/en/19/product-...

ASUS support refuses to help me. I'm working on seeing if I can do the BIOS update.

Any advice? Will this not work with a non Dell laptop?

Thank you very much, quite frustrated.


- Dan

 

Bingo! And that's why ASUS Support refused to help you — non ASUS equipment.

 

Apples and oranges.

However, tangelos are good.

Why do you need so much wattage (if that's what you were going for)? And, why would you use it when it's only 60 watts with non Dell machines.

 

Mute point - ASUS USB Type C connections do NOT support video out. I confirmed this with ASUS support yesterday:

https://rog.asus.com/forum/showthre...stion-and-Connecting-Additional-Monitor/page2

Might be returning this. Thanks for your time!

 

The dock requires

• Computer with DisplayPort™ over USB Type-C

• Computer with Thunderbolt™ 3

Which Danno there claims requirement number one is the issue - ASUS must not support DisplayPort over USB C.

Apples and oranges.. isn't that what every PC is made up of? (Minus Apples, they make it all, the hardware and OS) PCs are a mixed bag.. but USB is a standard "Universal" there in the name.
PC try to make standards, just each manufacture has their own... that is why your computer will bluescreen ect...