unable to open .exe files

Welcome to Major Geeks!

In safe boot mode you attach logs for the user account named Administrator. I tend to doubt this is the account that you are having problems with in normal boot mode. If I am correct then the logs are really not of too much use to us since we need logs from the user accounts having problems. I see all the below user accounts. Do they all have the same problem?

Code:

Is Admin? | Username
------------------
   Yes    | Administrator
   Yes    | Dad
   Yes    | Grace
   Yes    | Joshua
   Yes    | Mummy
   Yes    | Sophie

Why is everybody set to administrator? I assume that some of these users are children?? They should not have admin priviledges.

In normal boot mode, can you:

1. run Windows Explorer by right clicking Start and selecting Explore?
2. can you run anything from icons on your Desktop by double clicking them?
3. if you click Start, Run, and enter cmd and click OK, does a command prompt window open?
4. if you click Start, Run, and enter regedit and click OK, does the Windows Registry Editor open?

Did you knowlingly install the below?
c:\program files\SparkleBox\tbSpar.dll

 

Because it is a program that is what is called debateable or questionable when it comes to determining if it is malware or not.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!