Unable to reinstall Avast Internet Pro

I have been experiencing issues with Avast Internet Pro for about a month now on my laptop. Customer Care at Avast had recommended I remove the program and reinstall it. I've done that but I cannot install it at all as I get the following error:

"Windows cannot access the specified device, path or file. You may not have
the appropriate permissions to access the item."

I've also attached the install logs.

Technical support from Avast stated that the Service Control Manager is corrupted and will not allow permissions for the program to install it. I am using Windows 7.

Does anyone know of this service in Windows and how I can fix it?

 

Thanks David.

I have run CCleaner before and after the install to no avail.

I've also run all the programs as Administrator, including the aswclear.exe program as well as the avast_internet_security_setup.exe programs.

When I ran the sfc/scannow program, it showed no issues:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>​

I've also ran the system recovery program to reset registry to an earlier date, also to no avail.

Cheers.
Rob

 

Hi my friend , Merry Christmas


You can delete manually the files of avast from Program files , you have to look at this article

http://forums.majorgeeks.com/showthread.php?t=271139

before you are able to have a clean installation :wave

 

Thanks Falcon and a Merry Christmas to you and your family as well.

I've deleted all of the 'AVAST software' registries and tried to reinstall the avast_internet_security_setup.exe program (as the Administrator) without success.

I've attached the logs from the latest setup attempt.

 

Afternoon David.

I haven't tested out any other antivirus program on my computer. The only other antivirus program I have on my laptop is Microsoft Security Essentials. I have disabled this and Windows Firewall when I attempt to install the Avast program.

I currently have the following on my computer:

CCleaner
Glary Utilities
Malewarebytes Anti-Malware Pro
Spybot
PC Threatfire
SuperAntiSpyware Pro
TDSS rootkit
Sophos rootkit​

I have to disable the PC Threatfire prior to any installation or deinstallation otherwise it will quarentine the software.

When I ran the AppRemover (as Administrator), it detects Spybot and Microsoft Security Essentials. Would you like for me to remove both of these programs? I am hesitant to remove Microsoft Security Essentials as I do not know if it will reload (or any other antivirus program for that matter). Or would disabling the program, including the disabling of real time protection, suffice? That is what I have been doing.

 

Sorry David, it still doesn't work as I encounter the same error in the install logs with Spybot disabled:

Extract: tried to extract 'C:\ProgramData\AVAST Software\Avast\avast5.ini' from pkg 'ais_core' but failed miserably. Error code 0x00000005​

Has anyone else tried to install the latest version, 7.0.1474?

Cheers.
Rob

 

Dave,

I have run into a similar issue with Adobe. I've attached the file.

Cheers.
Rob

 

The following was written for Malwarebytes and Avast 6 but still applies.

I have done this with Avast 7.0.1474 Free Antivirus and may also apply to Avast Internet Pro.
I'm also using MBAM Pro.
This may not fix your reinstall problem, but will at least eliminate a conflict.

Set Exclusions for Avast! Antivirus Free, Pro and Internet Security in Malwarebytes' Anti-Malware

Sorry plodr - posted before I saw yours.