Unable to remove Antivirus Security Pro

Discussion in 'Malware Help (A Specialist Will Reply)' started by jimsampson, Sep 28, 2013.

  1. jimsampson

    jimsampson Private E-2

    Hi All,

    I'm working on a machine that has been infected with Antivirus Security Pro. I've followed all of the instructions in READ ME FIRST and the machine is still infected.

    Attached are the log files.

    Thanks in advance for any assistance you may be able to provide.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:


    • [RUN][SUSP PATH] HKCU\[...]\Run : AS2014 (C:\ProgramData\3VUpnrn3\3VUpnrn3.exe [-]) -> FOUND
      [RUN][SUSP PATH] HKLM\[...]\Run : AS2014 (C:\ProgramData\3VUpnrn3\3VUpnrn3.exe [-]) -> FOUND
      [RUN][SUSP PATH] HKUS\S-1-5-21-1743487299-1290880184-2881035076-1000\[...]\Run : AS2014 (C:\ProgramData\3VUpnrn3\3VUpnrn3.exe [-]) -> FOUND
      [SHELL][SUSP PATH] HKLM\[...]\Winlogon : userinit (userinit.exe,,C:\ProgramData\3VUpnrn3\3VUpnrn3.exe -sm, [x][-]) -> FOUND

    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Do not reboot your computer yet.

    Now rerun Hitman and have it fix this item:
    C:\ProgramData\3VUpnrn3\3VUpnrn3.exe

    Reboot and rescan with both RogueKiller and Hitman and attach the new logs as well.
     
  3. jimsampson

    jimsampson Private E-2

    Thanks TimW

    Antivirus Security Pro didn't come up on the last reboot. I've attached the latest scan logs. I can't get the Hitman Pro log to attach for some reason.

    Is there anything else I should do?
     

    Attached Files:

  4. jimsampson

    jimsampson Private E-2

    Hitman Pro log attached
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to tell me how things are running now. ;)
     
  6. jimsampson

    jimsampson Private E-2

    Hi TimW,

    Everything is fine.... The computer is back to normal. Thank you for your help with this.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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