Unable to Remove Registry Infection!

Hi and welcome. I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Thanks for your patience during this time.

Kestrel13!

 

1. If you do not use Windows Messenger Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

2. Please go to Add/Remove Programs and uninstall the following softwares:

• Viewpoint Manager (Remove Only)
• Viewpoint Media Player
• Viewpoint Toolbar

3. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines in the quote box, but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

4. Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::


File::
C:\DOCUME~1\SANDRA~1\LOCALS~1\Temp\rad42FAE.tmp
C:\Program Files\ISP50\bin\BandObject.dll
C:\Windows\System32\scrgrd.exe
C:\Windows\System32\lsac.exe
C:\Windows\System32\svchosting.exe
C:\Windows\System32\syscfg32.exe
C:\Windows\System32\winu32.exe
C:\Windows\System32\spoolsvc.exe
C:\Windows\System32\msmacroprotxz.exe
C:\Windows\System32\wuamgrd.exe
C:\Windows\System32\smss32.exe
C:\Windows\System32\msie.exe
C:\Windows\System32\voltio.exe
C:\WINDOWS\download.exe

Registry::
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"DealHelperDown"=-
"Microsoft Restore"=-
"Win32 USB2 Driver"=-
"Microsoft Update"=-
"Win32 System Spool"=-
"Microsoft Update Machine"=-
"System Startup"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"Microsoft Restore"=-
"Microsoft Update"=-
"Win32 USB2 Driver"=-
"Configuration Loader"=-
"update service"=-
"Win32 System Spool"=-
"Microsoft Macro Protection Subsystems"=-
"Microsoft Update Machine"=-
"Microsoft Internet Services"=-
"Microsoft upnp Update"=-
"System Startup"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\RunServices]
"Microsoft Restore"=-
"Microsoft Update"=-
"Win32 USB2 Driver"=-
"update service"=-
"Win32 System Spool"=-
"Microsoft Update Machine"=-
"Microsoft Internet Services"=-
"Microsoft upnp Update"=-
"System Startup"=-
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3DE88907-3E38-11D4-BEB2-CBE76C0598DD}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

4. Now Run Ccleaner!

5. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix.

6. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.