Unknown Malware Prevents Programs

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by HarveyT, Oct 3, 2017.

  1. HarveyT

    HarveyT Private E-2

    I started checking my computer after the CCleaner episode but since I had 64 bit it shouldn't have been an issue. I found that Rootkit Revealer wouldn't run. Then I tried rkill but it didn't find anything. Same with GMER, Sophos, ESET, Housecall, Malware Bytes and Zemana. My normal AV is Avast. When I try to log in by hitting the space bar, the log in area goes away for a couple of minutes then comes back and lets me log in to the computer. So now I tried following your procedure and from what I can tell nothing is found but the MGTools bat files say this in the screen "not recognized as an internal or external command, operable program or batch file". MGTools did not create an MGLogs.zip file. I also could not create an account with Major Geeks because the verification area was blank. I had to use a friends computer to create this account. It appears this problem has also spread to my laptop. Any ideas?
     

    Attached Files:

    HarveyT, Oct 3, 2017
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's try this:
    Please do the below so that we can boot to System Recovery Options to run a scan.
    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.
    Enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
     
    TimW, Oct 3, 2017
    #2
  3. HarveyT

    HarveyT Private E-2

    Here is the FRST file. On my HP desktop I had to use F11 to get to Advanced Options.
     

    Attached Files:

    HarveyT, Oct 3, 2017
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST.exe on your flash drive.
    Now reboot back into the System Recovery Options as you did previously.
    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).

    Attach the log to your next reply.
     

    Attached Files:

    TimW, Oct 3, 2017
    #4
  5. HarveyT

    HarveyT Private E-2

     
    HarveyT, Oct 3, 2017
    #5
  6. HarveyT

    HarveyT Private E-2

    Here is the fixlog.txt
     

    Attached Files:

    HarveyT, Oct 3, 2017
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    When you downloaded MGTools.exe, did you right click and choose "Run as Admin"?

    Tell me what is going on with your system. Be specific, please.
     
    TimW, Oct 3, 2017
    #7
  8. HarveyT

    HarveyT Private E-2

    I believe I ran it as administrator but I can do it again if that helps. My problem is that the log in screen takes much longer than it used to with the different screens coming and going and some programs related to security don't run. I concerned that I'm exposing my passwords to sites.
     
    HarveyT, Oct 3, 2017
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Malwarebytes, RogueKiller, Hitman all ran. You said that you were able to run GMER, Sophos, ESET, Housecall, Malware Bytes and Zemana. I did not see any malware in your logs. You do have restore points. I suggest you try doing a system restore to a time before these issues began.
     
    TimW, Oct 3, 2017
    #9
  10. HarveyT

    HarveyT Private E-2

    I checked System Restore and it only shows on point on 9/26/2017. My last full backup using Macrium Reflect to a separate disk drive was 7/6. I'll ponder that for awhile and then let you know what happens.
     
    HarveyT, Oct 3, 2017
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did you have those issues on 9/26?
     
    TimW, Oct 3, 2017
    #11
  12. HarveyT

    HarveyT Private E-2

    I've been away from the computer for awhile. I didn't roll back to a previous backup. After I removed EMET 5.5 in preparation for the next windows upgrade and the latest round of updates, my problem seems to have gone away. Very odd. Thanks for your help.
     
    HarveyT, Nov 6, 2017
    #12
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Strange, but good to know.
     
    TimW, Nov 6, 2017
    #13

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