Unknown Virus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Hotrodneil, Dec 29, 2011.

  1. Hotrodneil

    Hotrodneil Private E-2

    One of my nephews managed to infect almost every computer we own with an unknown virus. He tried to cover his tracks so I have no idea what virus it is exactly. I cannot run exe files and the registry edit I tried seemed to have no effect. I did manage to run mgtools even though I was unable to turn off user account controls. Attached is the log zip. I will not be able to work on this until tomorrow. Thanks for your time!
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Ban this nephew from going near your machines!!

    Ask Toolbar <--- Uninstall this junk.

    What are you using for antivirus??

    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    Code:
    :reg
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}]
    
    :files
    C:\Users\Neil's Laptop\AppData\Roaming\Microsoft\Windows\Templates\7j85734153ukp326
    C:\Users\Neil's Laptop\AppData\Roaming\Microsoft\Windows\Templates\b6eu6fx6p2w8seqpqw43lqc7aw5g7es1ml547
    C:\ProgramData\7j85734153ukp326
    C:\ProgramData\b6eu6fx6p2w8seqpqw43lqc7aw5g7es1ml547
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run


    Please also download MBRCheck to your desktop
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. Hotrodneil

    Hotrodneil Private E-2

    Yeah, I'm going to see him tomorrow and wring his little neck. LOL!

    This laptop has Kaspersky. Did you want me to reboot after running MGTools getlog.bat? I still cannot open exe files right now.

    Attached are the logs.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  5. Hotrodneil

    Hotrodneil Private E-2

    I tried that before I came here for help. It didn't do anything. :(
     
  6. Hotrodneil

    Hotrodneil Private E-2

    Or should I try it again?
     
  7. Hotrodneil

    Hotrodneil Private E-2

    Whoop whoop! Tried it again, rebooted, and all seems to be working. Am I good to go or do I need to do anything else?
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  9. Hotrodneil

    Hotrodneil Private E-2

    OK thanks! I'll be back if I need help again. Now to find time to do the other 2 computers. :tired
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are welcome. And good luck with the other machines!! ;)
     

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