Unsure if malware problem

Hi PinkStars


To rule out malware, we would need you to run the below guide and attach the requested logs for one of our malware experts to review. As you mentioned this maybe a coincidence and not malware related but best to rule malware out first then we can direct your thread to the appropriate forum area.

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

• READ & RUN ME FIRST. Malware Removal Guide

• If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

Notes:

1. If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
   

Also if you are getting a BSOD alot then please post the full error message in full.

 

Did you read this part:

 

Not seeing much in your logs....but we can do this:

Please use add/remove programs to uninstall:
Viewpoint Media Player

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it. (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now use windows explorer to find and delete:
C:\32788R22FWJFW

Now download and install:
Java Runtime 6

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file.

Tell me how things are running.

 

Are you not running any Anti-virus software?

I see that SP2 is in your add/remove list, however, your logs indicate it is only:
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1

As to slowness....you only have 512 in memory and only @192 left over. That could be the cause of slowness.

 

Note to Tim,

All versions of software from the READ & RUN ME are way out of date. SAS, MBAM, & MGtools are all incorrect versions.

 

You are leaving yourself wide open for infections without an active anti-virus program installed. You may download any of the freeware AV's from HERE

Did you try deleting the SP2 from the add/remove list? Did you get an error message?

Yes, you can download to a different computer and transfer via cd or thumb drive.....

I would recommend that you first install the AV program and run it! Make sure it doesn't report any malware. Then, if clean, install SP3!

You may also benefit from this:
Run C:\MGtools\analyse.exe by double clicking on it. (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

 

Thanks Chas......


@PinkStars ....please remove those items ( SAS, MBAM and MGtools) and download and run the updated versions from the current Read and Run First instructions. Make sure that after installing SAS & MBAM you update them again to the current database/detections since the installation only includes the current program version.

 

You may have either missing or corrupt system files.

Try going to start / run / type "sfc /scannow" without qoutes and have your xp cd handy. Run it twice.

 

You have done clean installs with a total reformat and still have issues afterwards? This sounds like a hardware issue.....possibly faulty ram. Your inability to get clean downloads or to install programs would be indicative of that.

Perhaps you should post in the software or hardware section.

 

You are most welcome...good luck.