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Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

First install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox

Then uninstall the below software:
J2SE Runtime Environment 5.0 Update 4
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2_06
Viewpoint Media Player


Now Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O17 - HKLM\System\CCS\Services\Tcpip\..\{6F56E22B-0554-4599-ABF9-0755C76E06B5}: NameServer = 85.255.113.115,85.255.112.70
O17 - HKLM\System\CCS\Services\Tcpip\..\{7D73273F-0A70-4CA3-B037-A25699405344}: NameServer = 85.255.113.115,85.255.112.70
O17 - HKLM\System\CCS\Services\Tcpip\..\{94EC4ACE-9BC6-4431-9BFB-A33E11C4742A}: NameServer = 85.255.113.115,85.255.112.70
O17 - HKLM\System\CCS\Services\Tcpip\..\{9E6F8183-6576-4677-895B-BCE431116ED6}: NameServer = 85.255.113.115,85.255.112.70
O17 - HKLM\System\CCS\Services\Tcpip\..\{B68E5285-B93B-4290-98BE-CBBAAF5192F0}: NameServer = 85.255.113.115,85.255.112.70
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.115 85.255.112.70
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.115 85.255.112.70

After clicking Fix, exit HJT.:
Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!

Now reboot in normal mode

Also download HOSTER and then follow the below steps.

• Unzip Hoster to a convenient folder such as C:\Hoster
• Run Hoster.exe, click Restore Original Hosts and then click OK.
• Click the X to exit the program

Now attach a new HJT log.

Make sure you tell me how things are working now.

 

Your log is clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
3. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and enable System Restore to create a new clean Restore Point.
4. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!