URGENT: Please help...

I know it's my urgency not yours, but I sure would appreshaite someone expediting this diagnosis with me. I cant seem to clear out the malware. No matter what I do, after a few reboots, it keeps comming back. Thank you. Once you reply, I wll post my log immediatly. Much obliged.

Qz

 

This is your second thread requesting urgent help. The first one you never came back to with a response.


Please follow standard cleanup procedures as given below:

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps below:



http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

Forgive me... I will attempt to stop acting like my emergencies are important here. Last time I managed to get help from g33kstogo, which may have been why I didn't get back. At this point, I've been using your tutorial here to try and teach myself, but there are still infections I can't clean myself. With that, i will try to abid by all rules and make sure not to waste anyone's time. I will run the basic removal steps and get back to you with results.

Qz :huh:

 

After you have completed the READ ME, attach a current HJT log from normal mode.

 

Thanks, these online scans have taken over 2 1/2 hours each, so please wait for me til tomorrow a.m. to post again. Thank you much.

Qz :huh:

 

Will be awaiting results!

 

Okay... done with all those steps. Here are the results. These are the two web scan results, but as there is a 2 file limit, I will post my hijacklog in seperate reply. Let me know if you need any other info.

Qz

 

... and here is the hijackthis log.

Qz

 

Download LSP-Fix

After download is complete, Run LSP-Fix

Check the Box labeled "I know what I'm doing" and then click on the cdlsp.dll file (in the “Keep” section) to select it.

Then, Select the >> button to move cdlsp.dll into the Remove section.

Now, click the Finish Button. When the Repair Summary box appears, click OK.

(Note: If the file cdlsp.dll is already in the remove section, then just click FINISH.)


Download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

Come back here and post the Ewido Scan Report along with a fresh HJT log from normal mode.

 

Okay, done and done. I never knew it would take this long though. Here is the new hijackthis and ewido log files. The ewido report is too big, so I zipped it. This way I can still upload as attachment. I'll be here waiting, thanks again.

Qz

 

Download the following two files, create a folder on your desktop, call it TSC. Save these 2 files there!

Sysclean Package

Pattern.zip

Once you have these downloaded into the folder you just created, REBOOT INTO SAFE MODE!

Once in Safe Mode double click the file sysclean.com. When the system cleaner loads, click SCAN to start the scanner. After you complete the scan reboot and attach a fresh HJT log.