URGENT- win32 trojan pouring spyware on comp, cant fix, getting serious

Welcome to Majorgeeks!

It sounds like you have at a minimum a Virtumonde infection and it probably also has winlogonhook.

The READ ME specifically tells you that if you cannot run in safe mode, run steps in normal boot mode. So please run all steps in normal boot mode and attach the 5 ( or 6 if you had to run CounterSpy) logs as requested in the READ ME.

 

You forgot to attach the HijackThis log from step 7 of the READ ME.

 

Start by uninstalling the below as instructed in step 0 of the READ ME:
MediaTickets by OIN
Viewpoint Manager (Remove Only)
Viewpoint Media Player


Now please tell me which of the below are paid versions and which are free trials:
Spy Sweeper
Spyware Doctor 4.0
Sunbelt CounterSpy

The above programs along with Windows Defender are all realtime blocking tools and you only should have one installed. Using all of these will slow your PC down tremendously and it will cause conflicts between them making each less effective and it will also make it difficult for us to fix your problems.

What do you have installed from Symantec?

 

Now install the current version of Sun Java from: Sun Java Runtime Environment

Then uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 5
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2_05

Let's start the malware removal by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

IMPORTANT: You should print or save the below locally, so you can refer to them while offline. You must exit all browsers before running the below steps and it would be best if you actually physically unplug your cable to the internet, reboot, and do not run anything but what I give you to do. Also it would be good to exit all processes and items in your System tray.

Do the above before continuing! Okay unplug your cable now.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winepi32.dll once and then click the kill button. After you have killed all of the winepi32.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmnnk.dll

Next double click on explorer.exe and again click once on each instance of winepi32.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmnnk.dll

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {521A2272-2508-48DC-A6B3-BABF301692F9} - C:\WINDOWS\system32\pmnnk.dll
O4 - HKLM\..\Run: [thb57c27] RUNDLL32.EXE w0c88502.dll,n 00457c23000000020c88502
O4 - HKCU\..\Run: [Tbsa] "C:\DOCUME~1\MARYBE~1\APPLIC~1\SSTEM~1\notepad.exe" -vt yazb
O4 - HKCU\..\Run: [Uzc] C:\Program Files\??mbols\wuauboot.exe
O15 - Trusted Zone: *.elitemediagroup.net
O20 - Winlogon Notify: pmnnk - C:\WINDOWS\system32\pmnnk.dll
O20 - Winlogon Notify: winepi32 - winepi32.dll (file missing)

After clicking Fix, exit HJT.


Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Note for IE 7 users: You need to select Internet Options then the Advanced tab and then Reset Internet Explorer Settings!


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
Now back on Killbox's main window, Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note some of the files listed below may not exist but we need to check for them anyway.

C:\Documents and Settings\Mary Betowt\Application Data\SSTEM~1\notepad.exe
C:\Program Files\Common Files\{4B4DE8B3-063C-1033-0415-051006200001}\Update.exe
C:\Program Files\Common Files\Yazzle1119OinUninstaller.exe
C:\Program Files\??mbols\wuauboot.exe
C:\asdf.txt
C:\WINDOWS\system32\wtscc.exe
C:\WINDOWS\system32\pmnnk.dll
C:\WINDOWS\system32\WinNB58.dll
C:\WINDOWS\system32\knnmp.tmp
C:\WINDOWS\system32\knnmp.ini
C:\WINDOWS\system32\knnmp.ini2
C:\WINDOWS\system32\compstuih.dll
C:\WINDOWS\system32\w0c88502.dll

If Killbox does not reboot or if you get a Pending Operations type error message just click OK to continue and then just reboot your PC yourself.

After reboot locate the below folder and delete it if found:
C:\Program Files\??mbols\
C:\Program Files\Common Files\{4B4DE8B3-063C-1033-0415-051006200001}

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\Mary Betowt\Local Settings\Temp

Now attach a new HJT log and tell me how the steps went.

Also attach a new log from ShowNew and a new log from GetRunKey.

Make sure you tell me how things are working now!

 

CounterSpy is only a free trial that will expire and will be of no use afterwards unless you buy it. Windows Defender is part of WindowsOneCare. Did you keep Windows Defender.

Note: You still have stuff from Norton/Symantec installed.

 

You must uninstall CounterSpy. It is only a trial that expires and it will conflict with Windows Defender.

What was the name of the application that was trying to close? Normally these are not malware problems. Do you always get this when shutting down? What about the winlogon.exe error message.....do you always get it.

You still neeed to delete the below folder which has a creation date of Sept 12th. The ?? characters could appear to be any characters. They are really unprintable characters in the folder name and that is why they appear as question marks.
C:\Program Files\??mbols

Run HJT and fix the below line:
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
Now exit HJT

You have some left over signs from a SmitFraud infection. Run the below steps!

Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

 

What was in the popup? Have you gotten anymore?

Attach a new HJT log now.

 

Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

You're welcome. Surf safely!