USB port not working after malware removal

tommy7 · May 11, 2010

USB port not working after malware removal. I use a card reader on the usb port loacated on the front of my computer. After succesfuly removing "my way s#ar#h assistant", The card driver doesn't work. Do I need to insal a driver to get it functioning properly?
Thanks for all your help

DavidGP · May 11, 2010

Hi

I would say your are best to follow what Chaslang posted HERE and attach the logs in that thread of yours in malware forum as while you may look ok and malware free, their maybe some malware files causing this.

We may be able to reinstall the driver but that may not change anything, unless all malware is removed first.

The info we would need to get the correct driver is in below steps, but TBH, do make sure you are fully clean from malware first.

If your PC is one from the likes of DELL, HP, Sony, etc what is the Make and model varient as this will assist us if we need drivers?

If your PC is a home or custom build what is the motherboard make and version?

Download and install Everest to find this info, at times a summary log of your PC can help, to do this

Install Everest and run
Click Report (top menu) > Report Wizard > Next
Choose System Summary Only > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)

Then attach your log to your next post as per these instructions HOW TO: Attach Items To Your Post [/URL
Click to expand...

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USB port not working after malware removal

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DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member