User got scammed by Microsoft Scam + lots of infections

mondola · Jul 14, 2015

Hi there,

My friend got scammed by the Microsoft Phone Scam. English isn't her first language, so she doesn't really know what she let them do or what information she has given them, and I'm unable to determine whether she has just read out numbers from her Event Log or given them access to her machine.

I told her to turn this computer off immediately and change all her passwords from a different computer which she has done.

This machine hasn't been connected to the internet since, and I don't particularly want to until it's clean again.

I've run through the guide with it disconnected and attach the scans.

AVG (which is out of date) keeps trying to kill malicious stuff (VPN9) which might be something they put on there.

Thanks in advance.

mondola · Jul 14, 2015

Last log

TimW · Jul 14, 2015

These scams usually end with the caller convincing the victim to buy some software. What issues are you having? And did she buy something they were selling?

mondola · Jul 14, 2015

She says that the guy said it was £100 for an instant fix, or £150 for a lifetime protection.

She replied that she didn't have £100 and would have to speak to her husband.

She said at that point, it crashed. I don't know whether she means the call or the computer. What she is clear on os that she didn't give them any money.

But she sys she gave him some numbers from the system. I can't get her to describe exactly what she has given him and she doesn't know either. She doesn't know whether they were controlling her computer or not or what information she gave them.

So I told her to switch the computer off and change all the passwords from a different computer. As far as issues, I don't know as I have not connected it back to an internet connection.

Just that AVG repeatedly tries to delete and quarantine this VPN9 thing.

So I'm hoping that we've managed to catch it soon enough and that if they have put anything on there it can go.

I can't see anything obvious installed in Add / Remove Programs.

Hope this helps.

TimW · Jul 14, 2015

The scam always has the victim check event log and other logs in an attempt to get them to believe there is something wrong and to sell them the garbage. SInce she didn't buy into the scam, there was nothing that they could do. The scam does not take control of the system in any way. Your logs are clean.

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User got scammed by Microsoft Scam + lots of infections

mondola Specialist

Attached Files:

HitmanPro_20150714_2209.log

JRT.txt

MGlogs.zip

mw2.txt

RKreport_SCN_07142015_071336.txt

mondola Specialist

Attached Files:

TDSSKiller.3.0.0.44_14.07.2015_06.27.31_log.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

mondola Specialist

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member