Using READ & RUN ME FIRST: Cannot connect to internet once in Normal Startup Mode

Discussion in 'Malware Help (A Specialist Will Reply)' started by ggm119, Apr 14, 2009.

  1. ggm119

    ggm119 Private E-2

    First off, thanks to anyone who can help me with this issue. I came to this site about 4 years ago and remember it being extremely helpful.

    I've spent the hour or so trying to clean my dad's comp. I was going through the READ & RUN ME FIRST thread and hit a snag. Everything was fine until I setup the comp for "Normal Startup Mode". Once I performed this step, I was unable to connect to the internet upon restart. In order to reconnect to the internet, I reselected "Selective Startup" and went through and disabled all non-Microsoft services and all startup processes.

    My question is: Can I download CCleaner ahead of time then reboot in Normal Startup Mode, install CCleaner and continue from there, hoping that the issue is solved after that point? Or is there a fix I need to perform on my comp in Normal Startup Mode that will allow me to connect to the internet?

    Sidenote: In order to provide a little more information, here are some of the issues my dad's comp was having before I began attempting to fix it:

    - IE randomly closing upon clicking on links.
    - Clicking on Google search matches and being rerouted to different websites.
    - Unable to click on any programs from the Start Menu (programs won't even become highlighted).
    - Every now and then a Language Installer Pack prompt will pop up upon startup.

    My dad's comp is the only one in the house that has online access, so I'm limited in my resources once I reboot his comp in Normal Startup Mode.

    Thanks again to anyone who can help!

    -glynn
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can either download the tools in safe mode and run them, or download to another computer and copy the exe's to a cd and transfer them to yours in normal mode. In either event, we need to see as many logs from the Read and Run First instructions as you can provide.
     

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