Very slow laptop

Nickk · Mar 19, 2009

I recently bought a new laptop, and a couple of months after I bought it, it has drastically slowed. The CPU usage is at 100% for the majority of the time, and I am unable to do pretty much anything with the computer lagging behind me. I am pretty sure there is some sort of malware on the computer, and it is a fairly good laptop, and should not be using 100% processing power trying to watch videos on youtube.

I have attached the logs that it describes in the "Vista Cleaning Procedure" thread. Thanks in advance. :]

Nickk · Mar 19, 2009

Here is the other log the post asks for:

dr.moriarty · Mar 22, 2009

Welcome, NickK.

We are currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Our queue is working the oldest threads first.

Thanks for your patience.
dr.m

Nickk · Mar 23, 2009

Thank you.

I thought i'd better reply to let you know I am still here.

Nick

dr.moriarty · Mar 26, 2009

Hello, NickK

The below fixes are specific to your problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed

Messenger Plus! Live <---- should have been un-installed following Step 1 of READ & RUN ME
Click to expand...

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

OPTIONAL Startups to fix to free system resources:
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Users\Nick\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Click to expand...

After clicking Fix, exit HJT.

Step 3:
Run Ccleaner

Step 4:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Then attach the below logs to your next reply:

C:\MGlogs.zip

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m

Nickk · Mar 26, 2009

Thank you very much for your response. I have followed your instructions, apart from removing "Messenger Plus! Live", because I use it so much. And I have also not removed "MSN" from start up programs.

I didn't have any pop-ups or error while following the instructions, but my laptop is still very slow. Here is the log that the post asks for:

Nickk · Mar 27, 2009

Not sure if this is also related, but I can no longer see my volume icon on my task tray, and there is no interface on the screen when i push the volume key. The same goes for the screen brightness.

dr.moriarty · Mar 30, 2009

Hello, NickK

Please explain what operations are slow! For example answer the below:

Is boot up slow?

Is shutdown slow?

Is browsing/surfing slow?

Is downloading slow?

Is running any application?

Is it also slow in safe boot mode?

Also are any process showing in Task Manager to be using a lot of CPU time?

Anything else slow?

Step 1: Please remove this startup as I had previously suggested.
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
Click to expand...

After clicking Fix, exit HJT.

Step 2:
Run Ccleaner and re-boot

Step 3:
Run this: F-Secure Blacklight

Save the tool as fsbl.exe to your C: directory

Double-click fsbl.exe to run it

SelectI agree to the license

Choose Next, then Scan

After the scan is completed, choose Next

A logfile will have been created in the C:\ drive

It will be named fsbl-xxxxxxxxxxxxxx.log where xxxxxxxxxxxxxxis the date and time of the scan

Attach this log in your next reply

Step 4:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Then attach the below logs to your next reply:

C:\MGlogs.zip

fsbl-xxxxxxxxxxxxxx.log

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m

Nickk · Apr 7, 2009

Hey there, I ran that rootkit thing. It didn't find anything, and didn't make a log, in answer to your q's:

Is boot up slow?
Sometimes
Is shutdown slow?
Yes
Is browsing/surfing slow?
Yes
Is downloading slow?
Not really
Is running any application?
Yes, it takes for ever to load
Is it also slow in safe boot mode?
I shall try in a moment
Also are any process showing in Task Manager to be using a lot of CPU time?
SVCHOST.exe

Nickk · Apr 7, 2009

Yes, yes yes. The system runs 10x faster on safe mode. It's how it used to run when I first got it!

dr.moriarty · Apr 11, 2009

NickK

Question: Are you having any problems with your network connection? Does your PC actually have a Mervell Yukon device?

*Did you forget this step?

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Then attach the below logs to your next reply:

C:\MGlogs.zip

Click to expand...

Nickk · Apr 11, 2009

my internet speed has not changed, it is the actual browser, it remains several keystrokes behind me, and freezes a lot. I am running that MGlogs thing now.

Nickk · Apr 11, 2009

here is that log.

dr.moriarty · Apr 11, 2009

Is the browser lag and freezing happening with all the browsers... IE/Chrome/Thunderbird/Firefox.. which you have installed?

What about this question:

dr.moriarty said:

Does your PC actually have a Mervell Yukon device?
Click to expand...

Nickk · Apr 12, 2009

At the minute, i'm running chrome, purely because firefox kept crashing for ages. I will try running firefox for a little while now though, and tell you if that runs any faster. I think it is all programs that are running slower, not just the browser.

And, i don't know what that is for the second question

dr.moriarty · Apr 15, 2009

Your logs don't show any other malware problems.

I recommend that you visit our Software Forum and start a thread there.

It is time to do our final steps:

We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significan amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (=This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Delete the C:\combofix folder from combofix (if it exists)

If we had you run Avenger, you can delete all files related to Avenger now.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip

If you are running Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware

Click to expand...

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif

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Very slow laptop

Nickk Private E-2

Attached Files:

SUPERAntiSpyware Scan Log - 03-18-2009 - 16-24-31.log

ComboFix.txt

mbam-log-2009-03-19 (18-37-34).txt

Nickk Private E-2

Attached Files:

MGlogs.zip

dr.moriarty Malware Super Sleuth Staff Member

Nickk Private E-2

dr.moriarty Malware Super Sleuth Staff Member

Nickk Private E-2

Attached Files:

MGlogs.zip

Nickk Private E-2

dr.moriarty Malware Super Sleuth Staff Member

Nickk Private E-2

Nickk Private E-2

dr.moriarty Malware Super Sleuth Staff Member

Nickk Private E-2

Nickk Private E-2

Attached Files:

MGlogs.zip

dr.moriarty Malware Super Sleuth Staff Member

Nickk Private E-2

dr.moriarty Malware Super Sleuth Staff Member