Virtumonde issues after removal

What are the exact problems that cause you to say this?

I still see Kazaa Media Desktop 2.1 installed. This should have been uninstalled in step 1 of the READ & RUN ME.

Did you uninstall your Symantec Antivirus program? It appears to be broken as the below lines indicate:
O23 - Service: NAV Alert - Unknown owner - C:\PROGRA~1\Navnt\alertsvc.exe (file missing)
O23 - Service: NAV Auto-Protect - Unknown owner - C:\PROGRA~1\Navnt\navapsvc.exe (file missing)
O23 - Service: Norton Program Scheduler - Unknown owner - C:\PROGRA~1\Navnt\npssvc.exe (file missing)

 

I will give you a patch to remove it.

You need to show me exactly what and where they are finding things. Since we have not finished all of your cleanup and final instructions, they could merely be detecting quarantines and/or System Restore.

 

Please run this Norton Removal Tool (SymNRT) reboot and then run it one more time.

Now copy the bold text below to notepad. Save it as fixKaz.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it.

Then attach the below log:

• C:\MGlogs.zip

 

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to NAV Alert
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Now repeat the above to Stop and Disable the below Services (if you do not find them or get any errors, just continue):
  • NAV Auto-Protect
  • Norton Program Scheduler
• Click OK until you get back to Windows.

• Next, run C:\MGtools\analyse.exe which is really HijackThis, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste NAV Alert into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now repeat the above to delete the below Services (if you do not find them or get any errors, just continue):
  • NAV Auto-Protect
  • Norton Program Scheduler
• Now exit HJT but do not reboot if it tells you it needs to. We will do that further down.

Is the below a start page you setup?
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Documents%20and%20Settings/Deb/My%20Documents/start.htm



Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.




Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

As stated in the original instructions for using ComboFix

And also this was stated:

You must either shutdown McAfee or tell it not to block it from running. The detection is not malware. It is detecting ComboFix which is what you are trying to run to fix problems.

 

This means they are the exact same logs. You are supposed to be getting new logs by running ComboFIx as requested and by running GetLogs.bat as requested.

 

You forgot to attach the new ComboFix log. Also it appears that you did not do the step with the fixME.reg patch or you did not get a success message that I asked you to tell me about.

 

Yes please do and then attach a new MGlogs.zip file after running GetLogs.bat again.

 

Okay this time the patch really worked properly.

Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. You can uninstall SUPERAntiSpyware now.
2. We recommed you keep Malwarebytes Anti-Malware as a scanner. It uses no resources except a little disk space until you run a scan.
4. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop & renamed it like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combo-fix" /u
     • Notes: The space between the cf" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\cf folder from combofix.
5. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
6. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
10. Go to add/remove programs and uninstall HijackThis.
11. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
12. If you are running Vista, Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
13. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Is it only the 1st time you open and IE window or everytime. It may just be due to what addons you have. Click Tools, Manage Addons and disable all the addons. The exit IE. Then rerun IE. Any change?

 

Then you can reenable your addons. You may just be seeing normal speed of how IE7 loads.

 

FireFox is know for having a slow load the first time.

You could try posting in the Software Forum to see if there are any tricks for IE7. Possibly a reinstall of IE7 or a re-registering of certain files may help.