Virus HELP: cannot run malwarebytes

Discussion in 'Malware Help (A Specialist Will Reply)' started by Ravoblex, Jul 27, 2014.

  1. Ravoblex

    Ravoblex Private E-2

    Please HELP with virus removal.

    My Avast Antivirus found the CSRSS_Cancel.exe virus and removed it during a quick scan. I ran a boottime scan and it froze at 7%. Stopped completely.

    So I followed the instructions in the read me first thread. I ran CCleaner. Then I ran RogueKiller. It seemed to find a "suspicious path." So find attached the log for that.

    I already had Malwarebytes installed. So I renamed it to MB.exe and tried to run it. I got the "Malwarebytes has stopped working" message. So I uninstalled, restarted and downloaded it again. I renamed the install file and got several runtime errors during the install process. After installation I tried to run it: same error message "Malwarebytes has stopped working."

    I ran TDSKiller as instructed and it found no threats.

    And that's as far as I got.

    Please help as I have been bluescreened on startup several times, had to restore to a previously saved restore point, and have been getting BSOD once the computer finally does start.
     
  2. Ravoblex

    Ravoblex Private E-2

    Sorry. The report file disappeared from the desktop after I tried to attach it. Am running UnHide to try and make it reappear.
     
  3. Ravoblex

    Ravoblex Private E-2

    I'll try this again. Here is the log file.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member


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