Virus Help Needed

Discussion in 'Malware Help (A Specialist Will Reply)' started by tadhgb, Dec 31, 2015.

  1. tadhgb

    tadhgb Private E-2

    Hi - I've downloaded a virus. I keep getting warnings from google about unusual activity and I think it is coming from my laptop. There are other users sharing the modem.

    I'm attaching the logs. Many thanks in advance for any help and advice.:)
     

    Attached Files:

    tadhgb, Dec 31, 2015
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Is Hola something that you knowingly downloaded and installed?

    Run Hitman Pro again and activate the 30 day trial license. Then allow it to cleanup all the Potential Unwanted Programs it reported. Skip removing Hola if you installed it.

    Why do you have the below in your startup processes to disable Startup Repair from ever running?

    O4 - HKLM\..\Policies\Explorer\Run: [1] bcdedit /set {default} bootstatuspolicy ignoreallfailures


    I'm not seeing any major issues in your logs but let's clean up a little more.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, Win7, 8 or 10, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
    chaslang, Jan 1, 2016
    #2
  3. tadhgb

    tadhgb Private E-2

    Many thanks for the quick response.:)
    I ran hitman pro and deleted the files. I also ran JRT. I have attached both logs.
    I did install Hola (a proxy browser I rarely use, so I deleted it).

    You asked:
    "Why do you have the below in your startup processes to disable Startup Repair from ever running?

    O4 - HKLM\..\Policies\Explorer\Run: [1] bcdedit /set {default} bootstatuspolicy ignoreallfailures"
    I didn't set this up - the laptop is networked at work so that may be done when it was added to the network. Otherwise I don't know.
     

    Attached Files:

    tadhgb, Jan 1, 2016
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Your logs look good. Are you having anymore malware issues?
     
    chaslang, Jan 1, 2016
    #4
  5. tadhgb

    tadhgb Private E-2

    Thanks very much for your help. We are still getting the messages from Google about suspicious activity, but that may involve other PCs in the house. I will get them to follow your guide and see what they show. Thanks again.
     
    tadhgb, Jan 2, 2016
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What exactly do you mean that you are "getting messages from Google"? Do you mean email from the company named Google? Do you mean you are running Google Chrome and you are getting popup warnings about something? Do youCan you please be a lot more specific?
     
    chaslang, Jan 2, 2016
    #6

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