Virus Help please!

Discussion in 'Malware Help (A Specialist Will Reply)' started by kard, Aug 26, 2009.

  1. kard

    kard Private E-2

    Hiya

    So my brother somehow got his computer infected magically, since he claims he didn't do anything.
    I tried running all the cleanup programs and preliminary stuff but it was no good. Whatever the problem is seems to block everything.

    I did update his java and installed/ran ccleaner.

    Malwarebyte starts running but after running for a second, it closes then the program doesn't work again till i reinstall.
    Rootrepeal started working then it closed windows and afterwards doesn't work.
    I can't even install superspyware.

    Internet still works and such but when I tried getting on safe mode, it restarts automatically without going in.

    Every so often a pop up comes up and mentions something about trojanspm/lx saying to "click ok to download official intrusion detection system(IDS software)". The "advanced virus remover" seems to run and the little bubble on the bottom right comes up claiming "Your computer is infected!"

    Any help would be appreciated.
    Thank you
     
    kard, Aug 26, 2009
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The below is a direct quote from the very beginning of the cleaning procedure.


    Thus, you need to try all steps all the way thru up to and including MGtools. Also you made no mention of trying ComboFix.
     
    chaslang, Aug 29, 2009
    #2
  3. kard

    kard Private E-2

    I did run everything down to the very end with no avail, including combofix. I'm sorry i forgot to mention it and also mgtool. Combofix doesn't start up at all. Mgtool starts up but it doesn't run saying it is a virus. I turned off all his antivirus/firewalls so i'm not sure whats going on there...

    thanks
     
    kard, Aug 30, 2009
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    MGtools has no builtin ability to detect if it or anything else is infected. Thus if you are getting a message saying MGtools is infected, you have some protection software running that is falsely stating this or you could have a Virut infection and you would need to reinstall if you have Virut.


    If you cannot run anything, not even MGtools in normal boot mode nor in safe boot and cannot give us any logs, then there is not much we can do for you except say the below:
     
    chaslang, Sep 2, 2009
    #4

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