Virus help please.

Discussion in 'Malware Help (A Specialist Will Reply)' started by Gwygojyn, Aug 25, 2013.

  1. Gwygojyn

    Gwygojyn Private E-2

    Hello everyone, cleaning up a pc for a coworker and it seems whatever I do to try to rid it of everything, new stuff just keeps popping up. I have attached all of the required documents and followed all of the instructions, any help at all would be greatly appreciated.
     

    Attached Files:

  2. Gwygojyn

    Gwygojyn Private E-2

    Just wanted to say I think I got rid of everything, this site is a tremendous help. I just booted into safe mode and ran the five programs you all said to post logs on, cleaned up everything it found and now none of them find anything. I did run multiple scans as well in and out of safe mode with each program and so far, no sign of anything. :) So thank you all for the awesome site!
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    • Is your firewall working?
    • When you rescan with RogueKiller and Hitman do they not find anything at all?
     
  4. Gwygojyn

    Gwygojyn Private E-2

    Hello, yes the firewall seems to be working, and the haven't found a single thing after I ran all of the programs, and cleaned up whatever they found.
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You have a bunch more to do. Please run ALL of the below in NORMAL BOOT MODE.

    Shutdown protection software like Spybot's Teatimer and Panda while doing the below.
    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: InternetHelper3.1 Toolbar - {07cbf788-1359-421b-a4e3-5a8d041b90a3} - C:\Program Files (x86)\InternetHelper3.1\prxtbInt0.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)

    After clicking Fix, exit HJT.

    Uninstall the below software:
    InternetHelper3.1 Toolbar
    Java(TM) 6 Update 26

    Now install the current version of Sun Java from: Sun Java Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\$Recycle.Bin\S-1-5-18\$c4e7bf1a60ed64610527e7d63a9f4247\@
    C:\$Recycle.Bin\S-1-5-18\$c4e7bf1a60ed64610527e7d63a9f4247\L\
    C:\$Recycle.Bin\S-1-5-18\$c4e7bf1a60ed64610527e7d63a9f4247\U\
    C:\$Recycle.Bin\S-1-5-18\$c4e7bf1a60ed64610527e7d63a9f4247
    C:\$Recycle.Bin\S-1-5-21-1550587511-2414437950-2781415838-1001\$c4e7bf1a60ed64610527e7d63a9f4247\@
    C:\$Recycle.Bin\S-1-5-21-1550587511-2414437950-2781415838-1001\$c4e7bf1a60ed64610527e7d63a9f4247\L
    C:\$Recycle.Bin\S-1-5-21-1550587511-2414437950-2781415838-1001\$c4e7bf1a60ed64610527e7d63a9f4247\U\
    C:\$Recycle.Bin\S-1-5-21-1550587511-2414437950-2781415838-1001\$c4e7bf1a60ed64610527e7d63a9f4247
    C:\Program Files (x86)\PlaySushi
    C:\Program Files (x86)\Conduit
    C:\Program Files (x86)\AVG
    C:\Program Files (x86)\SearchProtect
    C:\Users\Wilhite\AppData\LocalLow\Conduit
    C:\Users\Wilhite\AppData\Local\{c4e7bf1a-60ed-6461-0527-e7d63a9f4247}\@
    C:\Users\Wilhite\AppData\Local\{c4e7bf1a-60ed-6461-0527-e7d63a9f4247}\L
    C:\Users\Wilhite\AppData\Local\{c4e7bf1a-60ed-6461-0527-e7d63a9f4247}\L\00000004.@
    C:\Users\Wilhite\AppData\Local\{c4e7bf1a-60ed-6461-0527-e7d63a9f4247}\U
    C:\Users\Wilhite\AppData\Local\{c4e7bf1a-60ed-6461-0527-e7d63a9f4247}
    C:\Users\Wilhite\AppData\Local\Temp\*.*
    
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\PSText.DLL]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{E89A07B5-BD7A-43F9-BDA4-0DAA48AC4FA5}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\PSText.DLL]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{E89A07B5-BD7A-43F9-BDA4-0DAA48AC4FA5}]
    [-HKEY_USERS\S-1-5-21-1550587511-2414437950-2781415838-1001\Software\AppDataLow\Software\SmartBar]
    [-HKEY_USERS\S-1-5-21-1550587511-2414437950-2781415838-1001\Software\Conduit]
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{9030DCAB-1770-8285-CB79-C4B3FE96F973}"
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0E2A8E7C-5270-4844-8B06-B68272269706}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.
    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  6. Gwygojyn

    Gwygojyn Private E-2

    Hello, thank you for the response. I follow your instructions, but a few things I wanted to note. When I ran HJT it did not find
    "R3 - URLSearchHook: InternetHelper3.1 Toolbar - {07cbf788-1359-421b-a4e3-5a8d041b90a3} - C:\Program Files (x86)\InternetHelper3.1\prxtbInt0.dll" But it did find the other, so I removed that. Another thing was the Windows Repair tool, I ran it exactly as you stated, but I was worried because it only took around 15 minutes. But it did reboot after it was finished. I have attached all of the logs that you asked for, and thank you!
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds