Virus Help Please

thegreat1 · Mar 5, 2005

My computer was infected by a virus that wont go away. my computer has 2 hard drives one that is used to run windows and one for system restored with a backup copy of windows. i think the restore files have the virus when. i did 3 system restores workes first time loading up then when restarts my theme changes to whrere the start bar isnt rounded but squareish and when i try to get online with both my router and dls line it says unable to open searce even when i type full url. ive tried trendmicro and avg virus and they cant detect it if anyone knows what it could be and how to get rid of it could you tell my. i think it might have come from a video i downloaded of off lime wire

chaslang · Mar 5, 2005

To help us to best help you, please follow the steps below closely and in the order given and do not skip anything. If you have any difficulty, please post back letting us know what steps you have completed, what you found while doing the scans if anything along with details about any problems you may have encountered in completing the steps. The more details you can provide the better. Don't be afraid to ask for additional help if you don't understand something!

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus RemovalMake sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following: your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message.(Do NOT copy/paste the log into your post).

thegreat1 · Mar 5, 2005

I just ran avg 7.0 and housecall.trendmicro.com nothing. anyway here is the hijack this results

chaslang · Mar 5, 2005

My instructions said to run ALL steps of this Sticky READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removaland then if you had a problem you could post a HijackThis log.

Please run those steps

Also browsers must be closed when using HJT. The below was running

C:\Program Files\Internet Explorer\iexplore.exe

thegreat1 · Mar 5, 2005

Sorry

thegreat1 · Mar 5, 2005

OK I think the virus is in C:\System Volume Information and i cand get it out

chaslang · Mar 6, 2005

thegreat1 said:

OK I think the virus is in C:\System Volume Information and i cand get it out
Click to expand...

If it is in that folder and you follow my directions, it will be fixed. Please follow the instructions. We cannot help you if you refuse to follow the steps we provide to you.

The very first step is to disable system restore. That would remove anything from the System Volume folder.

Log in or Sign up

Virus Help Please

thegreat1 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

thegreat1 Private E-2

Attached Files:

hijackthis.log

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

thegreat1 Private E-2

thegreat1 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member