Virus Help

You have an HSA hijack. Make sure you follow all the steps related to about:blank and HSA hijacks in the below procedures.

Follow the steps below, make sure you install HijackThis properly!!!!!

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

 

Make sure you have both about:Buster and HSremove downloaded from the READ ME FIRST. And make sure you have UPDATED the database for about:buster. I believe it is up to number 26.

You need to print or save these instructions locally because after this reading this sentence you will need to physically unplug your connection from your cable, ADSL, or dial-up modem to your PC and then you MUST exit all browsers and DO NOT run any again until requested.

Okay, unplug your internet connection and exit browsers now!!!!

Please run HijackThis and click on the "Open the Misc Tools Section" button on the open page. Then select "Open process manager" on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click "Kill process". Then click yes.
C:\WINDOWS\d3ib.exe


After killing all the above processes, click "Back".
Then please click "Scan" and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now (DO NOT OPEN ANOTHER BROWSER UNTIL AFTER POWER DOWN AND POWER UP, see below):
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\jkspi.dll/sp.html#14044
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\jkspi.dll/sp.html#14044
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\jkspi.dll/sp.html#14044
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\jkspi.dll/sp.html#14044
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\jkspi.dll/sp.html#14044
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {29095A96-7937-1B82-983D-EDB41DE19E8E} - C:\WINDOWS\ntea.dll
O4 - HKLM\..\Run: [IEXPLORE.EXE] C:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - HKLM\..\Run: [d3ib.exe] C:\WINDOWS\d3ib.exe


Then exit HJT after clicking FIX

Run Windows Explorer and look for and try to delete (sort the listing in windows explorer by Modification dates and look for possibly other similarly name files from the same date - let me know if you find others):
C:\WINDOWS\jkspi.dll
C:\WINDOWS\ntea.dll
C:\WINDOWS\d3ib.exe




If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. If you cannot find or delete them, note which ones and continue (tell me the results when you come back here).

- Run about:Buster and save the log to ab1.log (make sure you let it do the second scan).

- NOW PULL THE POWER PLUG TO YOUR PC! Yes, you read that correctly. This is very important! I do not want you to power down the normal way.

- After that wait a minute or two and then power up into safe mode (still with no internet connection available and do not open any browsers). Only run what I request.

- If you could not delete any of the above fixes I asked you to delete, try deleting them now.

- Empty your Recycle Bin and delete all files in the c:\windows\prefetch folder. In fact as an additional measure do the following, run Ccleaner that you installed while running the READ ME FIRST.

Now we need to Reset Web Settings:
1) If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2) Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3) If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

- Run HSremove and then run about:Buster again and save the log to ab2.log (let it do second scan)!

- Immediately after about:buster completes, reboot in normal mode. (you do not need to pull the powser plug here. Just reboot.)

- Plug your cable to the internet back in now.

- Open and close a couple of IE sessions and then with IE closed get a new HJT log.

- Now come back here and post both about:Buster logs and the new HJT log. And tell me what happened during the procedure.

Let me know anything else that you notice.

 

Well right now you seem free of the hijacker. How is everything working?

Do you have any idea what the below service was related to:

O23 - Service: Cbiptsvt - Unknown owner - (no file)