virus or other issue??

Please refer to the below link, read carefully, give the windows clean up utility a whirl and then try reinstalling SAS. Update > scan > and attach the log it creates into your next reply if successful.

I receive a Windows Installer error when I try to uninstall or install SUPERAntiSpyware. What do I do?


Download The Avenger by Swandog469, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also if you were able to run it, the log from SUPERantispyware.

Let me know how the machine is hehaving now.

 

Other than what I have already removed, which wasn't much, I am not seeing alot else to do. I do not know why you are having so much trouble with SUPERantispyware but I very much doubt it's anything to do with malware.

For the error you were recieving with MGTools, it was addressed in the R&R here:

Error Message Type 4

OTL.exe <--- I see this on your desktop... have you been using this yourself or have you been recieving help at another forum perhaps?

You can either try this:

Add a program to your start up folder


Failing that, I would reccommend:

uninstall avast > reboot > Run Ccleaner > reinstall.

This problem may have to be discussed in the software forum too.

I want you to use windows explorer to navigate to the following bold folder, and without clicking on any of it's contents, just let me know what sort of files are contained within, if any.

Now let's have you run this to cover all bases.

Using BitDefender Online Scan

Post the bdscan.txt file as an ATTACHMENT and let me know about the contents of that folder I am querying.

 

I think the best thing to do would be to send you to software now as I think you may have more problems with your operating system rather than malware.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!