Virus Problem Plz help me out

Virus and Hardware Problem PLz Help

hi i have windos xp 2 when my computer starts and log on its shows an error in which computers says that tssrhe exe. have a problem and ask me to send report to microsoft or not.and at same time my antivirus norton 2006 which is updated with latest updates shows that tssrhe exe has virus which name is Infostealer and says unable to repair file and after it computers slow down and creat hanging problem plz can any one help me

and my modem is not working when i click on dial it shows that modem is already in use or not configured properly plz help

 

Re: Virus and Hardware Problem PLz Help

For your hardware problem, post a new thread in the Hardware Forum.

For you malware problem, please follow the instruction below, step by step, and if you are still experiencing problems, post up the logs as instructed for the Authorized Malware Fighters to take a look at. I am moving this thread to the Malware Forum for you.
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Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

• CounterSpy Log - only for Windows XP, 2K, & NT users
• AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
• Bitdefender Log - from step 6
• Panda Scan Log - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis Log

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Hi my name is Shani i have win xp 2 and norton antivirus 2006 and i update it by downloading updates from norton website problem is that when my computer starts it shows that tssrhe.dll (C:\windows\system32\tssrhe.dll)has encounterd a problem and send it or not to microsoft and at same time norton shows that tssrhe.dll has a virus named "infostealer" and some times norton delete it but maximum it show access to file was denied and if i click ok it comes again and again i format my c drive and install new window and reinstall norton and make full scan but in starting norton shows 0 virus but when this problem came it detect 2 virus infostealer and trojan bat andrepair them but after restart computer it come again and decreas the speed of my pc iam sending three files which are created by "hijackthis" "ShowNew.Bat"
"GetRunKeys.Bat" other programs size is big and i have dialup conection My cable conection is temporarily off So plz Plz Plz help