virus problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by cher_hc_43, Jun 13, 2006.

  1. cher_hc_43

    cher_hc_43 Private First Class

    Ok I started out with the ad-aware scans, spybot scans, ccleaner, and did the bitdefender but when I go and do the panda scan it wont let me download the active x or let me go any further, I have windows 98, this is an older computer, I am posting the bitdefender log and will run the hijack this, first look ever the bitdefender and let me know exactly what I am dealing with here.

    thankyou
    cheryl
     

    Attached Files:

    cher_hc_43, Jun 13, 2006
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Since you have Win98, you should be running CounterSpy before even getting to Bitdefender & Panda. Make sure you attach the CounterSpy log. Skip Panda for now.
     
    chaslang, Jun 13, 2006
    #2
  3. cher_hc_43

    cher_hc_43 Private First Class

    Ok will run counter spy on my windows 98 computer and will attach, in the mean time I scanned my new computer that has windows xp, the only reason I did that was because of an e-mail that I received saying that I had a postcard from a family member but when I went to it it was a virus, well it said it was, I am attaching the bd scan and the panda scan and will run hijack this if you say to.

    thankyou
    chryl
     

    Attached Files:

    cher_hc_43, Jun 13, 2006
    #3
  4. cher_hc_43

    cher_hc_43 Private First Class

    I have tried to run counterspy on my windows 98 computer and I am unable to install it, a debugging window keeps coming up and to tell you the truth I dont know where to go from there, so any other suggestions?

    cheryl
     
    cher_hc_43, Jun 13, 2006
    #4
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    What debugging window? Please give specifics! If there are error message, please provide the exact word for word error message and error codes. Also if the Window has a title, give me the title.

    Use Windows Explorer to locate the below files and delete them:
    C:\Documents and Settings\cheryl carney\Application Data\Mozilla\Firefox\Profiles\5uy1l1b6.default\Cache\55CF026Ed01[hidewndw.exe]
    C:\WINDOWS\JUSTIN2.exe[²èÇ] <---- I'm not sure what the ending characters may translate into in the file name.

    Please complete step 7 of the READ & RUN me and attach a HijackThis log.
     
    chaslang, Jun 14, 2006
    #5
  6. cher_hc_43

    cher_hc_43 Private First Class


    on which system do you want me to delete the files, windows xp system or the windows 98? I amguessing the windows xp but before I do anything I will wait for your response. thank you

    cheryl

    p.s.
    will let you know what message I got on the windows 98 machine as soon as I am able to get to it, thank you for your help, you guys are great!!
     
    cher_hc_43, Jun 15, 2006
    #6
  7. cher_hc_43

    cher_hc_43 Private First Class

    Ok I ran the HJT on my windows xp system and I am posting the log, I tried to look for the files that you wanted me to delete but they could not be found, do you think my norton took care of them? I do remember the norton popping up right after I opened my e-mail virus and it scanned the computer and did remove some files, but I had deleted them out of the quarantine so hopefully that took care of it, let me know if you see anything in my HJT log.

    cheryl
     

    Attached Files:

    cher_hc_43, Jun 15, 2006
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay! Let's getting something straighten out! Talk about only one PC and work on only one PC in a single thread.

    My message was related to whatever PC you posted the logs for and I assume that this is a Windows 98 PC since that is what your first message indicated. It was also why I told you to run CounterSpy.

    So why are you now attach a HijackThis log for a WinXP system. If you have multiple PCs that have malware problems, you must run the full READ & RUN ME procedure on each PC and attach the THREE requested logs for each PC and they should be posted in separate threads. And those threads should indicate what your problems are and should only talk about ONE PC.


    So which PC are we working on in this thread? I can tell the HJT log is for WinXP but I have no idea about all the others. Please do not post anything at all until you have complete the COMPLETE READ & RUN ME procedure. We don't need or want incremental posts (i.e, Bitdefender only and then later another log, and then even later something else like HJT).
     
    Last edited: Jun 15, 2006
    chaslang, Jun 15, 2006
    #8
  9. cher_hc_43

    cher_hc_43 Private First Class

    ok i am giving you the information on the windows 98 system, I am posting the error message that I get when installing the counter spy.

    cheryl

    i cant seem to post the log so I am going to tell you what pops up when I try and load the counter spy


    and box comes up saying
    "just in time Debugging"
    Possible debuggers
    New instance of microsoft script editor

    do you want to debug using the selected debugger?
    i chose no
    then another boc popped up saying
    Error 1720. There is a problem with this window installer package. A script required for this install to complete could not be run contact your support personnel or package vendor.

    ok hopefully you can assist me with this problem

    cheryl
     
    cher_hc_43, Jun 15, 2006
    #9
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    This is not a malware problem. It is how you have your PC configured.

    From an Internet Explorer browser window on the top Menu click Tools, Internet Options, and then the Advanced tab.

    Scroll down to Browsing and make sure you have a check in the below box:
    Disable Script Debugging

    Does that help? Can you install CounterSpy now?
     
    chaslang, Jun 15, 2006
    #10
  11. cher_hc_43

    cher_hc_43 Private First Class

    well I checked to make sure that the debugging was disabled and it had the check mark next to it and it still wont load in the counterspy any other suggestions? I also tried to run the panda again and it wont work. please let me know what else I can do.

    thank you
    cheryl

    p.s.
    I was able to download the counterspy to my desktop, it just wont let me install it.
     
    cher_hc_43, Jun 15, 2006
    #11
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Are you able to download and install other programs to this PC?
    Did you complete all the other steps of the READ ME on this PC? If not, please work all thru from step 0 to 7.

    Also I just want to make sure of something! We are referring to the Win98 system now.....is that correct. Let's only work on it right now.
     
    chaslang, Jun 15, 2006
    #12
  13. cher_hc_43

    cher_hc_43 Private First Class


    I tried to run through all the steps but was unable to run the panda scan so you suggested the counter spy which I was unable to run, and yes I am able to download and install other programs on this computer just not the counter spy. anyother suggestions?

    cheryl
     
    cher_hc_43, Jun 16, 2006
    #13
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay but you did not specifically answer my other question. Excluding Panda and CounterSpy, did you complete ALL the other steps in the READ & RUN ME. If so, attach a HijackThis log for this Win98 PC.
     
    chaslang, Jun 17, 2006
    #14

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