Virus Protector

Welcome to Major Geeks!

• Can you hold down the Windows logo key and at the same time hit the 'e' key to bring up Windows Explorer?
• How about Ctrl + Alt + NumpadDot to bring up Task Manager?
• Have you tried using Win+U to and then running the On Screen Keyboard and can you get any hotkey sequences to work with it.
• Do other user accounts work any better?
• Have you tried booting to Safe Mode with Command Prompt and does that work?
• Do you have the ability to remotely scan the laptop thru a network connection?
• Have you every made any CDs like the below, you should if you are going to do any support work like this:
  • http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html
  • UBCD4Win
  • http://www.sysresccd.org/Main_Page
  • http://trinityhome.org/Home/index.php?wpid=1&front_id=12

There are many other similar type CDs and also possibly options with Linux boot CDs.

 

Okay but there are other things you can do. Example, you can run MSConfig and disable various Startups and Services that could be related to malware or even disable all Startups ( DO NOT disable all services). You may find a that this will allow you to then boot into normal mode so that you can do some steps from within Windows.

Similarly, you can run the Windows Registry Editor to do manual registry editing as necessary. MSconfig will make it unnecessary to use Regedit for manually disabling startups but the registry editor still could be used for other things if you no what to look.


You may even be able to kick off a System Restore from safe boot mode with command prompt...... that is if it is necessary.

 

You're welcome.