vista normal mode issues

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by carv_13, Jul 25, 2011.

  1. carv_13

    carv_13 Private E-2

    First could not boot into normal mode. After following the cleanup procedure, I was able to boot up in normal mode. But I was not able to execute any files in the normal mode and I went back to safe mode to run all the cleanup tools.

    Issues:

    1) Unable to update or uninstall Java - says cannot install in safe mode. Also in normal modes, says I do not have permission
    2) Could not run RootRepeal - Says FOPS - DeviceIoControllError

    I have attached the logfiles for the other tools. OS is windows vista 32 bit. Let me know if you need any other information.

    Thanks in advance
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Newer version of TDSSKiller is out. Please run it as described below and attach the new log.

    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run
     
  3. carv_13

    carv_13 Private E-2

    Hi,

    I ran tdskiller as you had asked me to..There were no infections found. I have attached the log file. Let me know if you need anything else.

    Thanks
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Is everything as it should be with your desktop icons, your start menu, is anything hidden from you that you cannot access? (I see you used unhide.exe)

    Implement this fix in normal mode if preferable, in safe mode if necessary.


    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    KILLALL::
    
    File::
    c:\windows\system32\drivers\ciyvdk.sys
    c:\windows\system32\drivers\woxfgb.sys
    c:\users\aravind\AppData\Roaming\Microsoft\gb_9839484.bat
    c:\windows\system32\drivers\gebdmi.sys
    c:\windows\system32\drivers\uofd.sys
    C:\windows\temp\srvE50.tmp
    C:\Users\aravind\AppData\Local\0e047vy6qjf8i6048hd32vwqn1183sq72
    C:\Users\aravind\AppData\Local\d8nrjf2804qr7jcivv287xs38p6vv5w5vh64t1lc2
    C:\Users\aravind\AppData\Roaming\Microsoft\Windows\Templates\0e047vy6qjf8i6048hd32vwqn1183sq72
    C:\Users\aravind\AppData\Roaming\Microsoft\Windows\Templates\d8nrjf2804qr7jcivv287xs38p6vv5w5vh64t1lc2
    C:\ProgramData\0e047vy6qjf8i6048hd32vwqn1183sq72
    C:\ProgramData\583ajdg3vs2074475r23v5
    C:\ProgramData\5577616
    C:\ProgramData\583ajdg3vs2074475r23v5
    C:\ProgramData\d8nrjf2804qr7jcivv287xs38p6vv5w5vh64t1lc2
    C:\ProgramData\t27p2s502nj4yp085y80r3nwi8f872
    C:\ProgramData\~34397984
    
    Netsvc::
    srvE50
    
    Driver::
    srvE50
    
    Registry::
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
    [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\srvE50]
    [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\srvE50]
    
    RegLock::
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
    @Denied: (A) (Users)
    @Denied: (A) (Everyone)
    @Allowed: (B 1 2 3 4 5) (S-1-5-20)
    "BlindDial"=dword:00000000
    "MSCurrentCountry"=dword:000000b5
    
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Could you please get this: EADE.52C into a zipped file and attach it for me in your next post? To do this, see the below:

    Please go to start > Run and paste in the following:

    Code:
    [B]%systemdrive%\MGTools\zip "%systemdrive%\collect.zip" C:\Users\aravind\AppData\Roaming\EADE.52C[/B]
    log retrievable @ C:\collect.zip


    Please go to virustotal and upload the following files for analysis, and let me know the results.

    • C:\Users\aravind\AppData\Roaming\EADE.52C

    Try and be in NORMAL mode now please before doing this next part, if at all possible.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  5. carv_13

    carv_13 Private E-2

    I was able to run everything in normal mode.

    The ECAD file was infected with this. Not sure how to get a file form virustotal

    Sophos 4.67.0 2011.07.28 Troj/CycBotCn-A

    I have attached the other files you had asked for...

    Now atleast I can do stuff in normal mode. I will continue using it in normal mode. Meanwhile let me know the further steps and once again thanks a ton!
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Java(TM) 6 Update 22 < --- uninstall outdated java.

    You can delete this file then, it looks like garbage anyway to me. C:\Users\aravind\AppData\Roaming\EADE.52C

    Also delete this file unless you know what it is C:\Windows\Downloaded Program Files\whovvtga

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    KILLALL::
    
    Driver::
    CFcatchme
    File::
    c:\users\aravind\AppData\Local\Temp\CFcatchme.sys
    C:\ProgramData\35577616
    Folder::
    C:\Users\aravind\AppData\Local\temp\sv5c0.tmp
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Reboot your machine and install the most current and up to date version of Java available here at the below link:

    Java Runtime 6

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know if things are still running well.
     
  7. carv_13

    carv_13 Private E-2

    Uninstalled Java..I was able to install the latest version as well. I have attached the logs..Thanks again...
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What is this file? I see you did not delete it.
     
  9. carv_13

    carv_13 Private E-2

    Sorry for the late reply..Was out of town. I did not see the file in the following folder. I was able to see in the file cmd. So I deleted the file using del command.

    Let me know if you need any other info..
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Do this one more time to produce recent logs for me to review, we can probably wrap up very soon. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  11. carv_13

    carv_13 Private E-2

    I have attached the logfile...Let me know if you need anything else...System is working much better now. Internet pages are loading up faster.

    Thanks...
     

    Attached Files:

  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (If we renamed it please rename it back to Combofix.exe.
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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