VSO convert divx to DVd crashes when operating

the_iliad26 · Mar 20, 2007

Hi, Being new to this i hope that i am in the right forum if not please let me know. I PC crashes every time I run my "VSO convert divx to DVD" program. The pc crashes whenever I run any film format conversion software. This si a dump form hijack and hope this will help. THanks in advance

Edit by chaslang: Inline HJT log removed. READ & RUN ME sticky not followed.

chaslang · Mar 20, 2007

Welcome to Major Geeks!

This is not a malware issue. You should post a message in the Software Forum. Do not post a HijackThis log. Your problem has nothing to do with a home page hijacker nor is it going to show in a HijackThis log. You need to give the error message received when your system crashes.

the_iliad26 · Mar 20, 2007

Thanks for the information.

chaslang · Mar 20, 2007

You're welcome but you did not listen to what I said about not posting a HijackThis log. It is not going to be of any help. It is not a tool design for this purpose.

In addition, no HijackThis logs are to be posted inline with messages. These are Forum guidelines.

Perhaps there is a chance that the malware I just noticed in your log (due to downloading infected codecs to play your videos) is the cause of your problems.

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

STEP 1: Complete this procedure completely including attaching the requested log before doing the second procedure.

Download SmitfraudFix (by S!Ri) to your Desktop.

Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter
This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please attach that log in your next reply.

Note:process.exe ( which is used my SmitFraudFIx ) is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user. The below is a link to what process.exe is.

http://www.beyondlogic.org/consulting/proc...processutil.htm

IMPORTANT: Do NOT run any other options until you are asked to do so!
Click to expand...

ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

STEP 2: PLEASE READ ALL OF THESE INSTRUCTIONS FIRST BEFORE DOING ANYTHING. Ask any questions that you may have before starting.

Please print out or copy these instructions to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. Again, if there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer into Safe Mode : Starting your computer in Safe mode

Open the SmitfraudFix Folder of your Desktop, then double-click smitfraudfix.cmd file to start the tool.

Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

The tool will also check if wininet.dll is infected. If it is infected and a clean version is found, you will be prompted to replace the infected wininet.dll with the clean file. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. BUT Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.

Now reboot into normal mode and attach this new rapport.txt log here.
Click to expand...

How are things working now?

the_iliad26 · Mar 20, 2007

Okay sorry for the hassle with the Hijack list. First time i had used it and i missunderstood what i had to do.... okay nuff excuses. If all is well i have attached the document rapport.txt from the first stage of "operation clean up"
Again my appoligies for the misunderstanding.

chaslang · Mar 20, 2007

No problem! Now attach the second rapport.txt log and tell me if you are still having problems!

If you are, you will need to work thru the link (the READ & RUN ME) I gave you in the Software Forum thread.

the_iliad26 · Mar 21, 2007

Sorry for the long delay but i had to sleep inbetween.
I have cleaned as instructed , i have followed both threads and.....
it still freezes.

Attached is the new rapport.txt file

Thanks

chaslang · Mar 21, 2007

The only way we can verify if your problems are malware related (and they may not be) is for you to complete the below procedures. Follow all steps in the order written and attach all requested logs when finished.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy - only for Windows XP, 2K, & NT users

AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users

Bitdefender - from step 6

Panda Scan - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

Log in or Sign up

VSO convert divx to DVd crashes when operating

the_iliad26 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

the_iliad26 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

the_iliad26 Private E-2

Attached Files:

rapport.txt

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

the_iliad26 Private E-2

Attached Files:

rapport2.txt

chaslang MajorGeeks Admin - Master Malware Expert Staff Member