Was Unable To Login - User Account

Discussion in 'Malware Help (A Specialist Will Reply)' started by ramsi_ece, Feb 22, 2019.

  1. ramsi_ece

    ramsi_ece Private E-2

    Hi,

    I was unable to login - got a message that user account login failed. Followed microsoft instructions to alter REGEDIT, and was able to login.

    Wanting to check for malware, ran the procedures under "read and run ,me first". attaching the logs. Kindly advise if I need to take further steps

    Thank you,
    Ramya
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun Hitman and remove these items, please:
    Potential Unwanted Programs _________________________________________________

    HKLM\SOFTWARE\Classes\Software.OneClickProcessLauncherMachine.1.0\ (BoxoreOU)
    HKLM\SOFTWARE\Classes\Software.OneClickProcessLauncherMachine\ (BoxoreOU)
    HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin.1\ (YahooToolbar)
    HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin\ (YahooToolbar)

    Reboot and rescan with Hitman and attach the new log. Be sure to tell me how things are running.
     
  3. ramsi_ece

    ramsi_ece Private E-2

    Hi,
    Deleted the above, and attaching the re-run logs

    The system seems fine so far!

    Thank you...
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good!

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
  5. ramsi_ece

    ramsi_ece Private E-2

    thank you very much! shall do as per the instructions
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome!!
     

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