Web page not available

Everytime I use internet explorer I get a popup box that says, The web page you requested is not available offline. To view this page, click connect. It also has cancel and I've been existing out. I ran hijack this and attached the file. Im using XP and have different accounts setup. It's only doing this on my account.
I've run ad-aware and spybot and can't get rid of it.
Thanks

 

Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

• Make sure you check version numbers and get all updates.

http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis

• Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..

http://www.majorgeeks.com/images/grenade.gif In your next post, please make sure you attach the following logs and that you have run these scans in the following order:

• CounterSpy - ONLY IF you were not able to run Windows Defender
• Bitdefender - from step 6
• Panda Scan - from step 6
• runkeys.txt - the log from GetRunKey.bat
• newfiles.txt - the log from ShowNew.bat
• HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Here are the files from the scans.

 

Here are the other 2. I still get the same message when I try to open internet explorer under my account. I'm using another account on this computer to access the internet.
Thanks for the help.

 

Scan with HijackThis and check the boxes for the following entries:
( Make sure ALL browser windows are closed when you click FIX )

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

Again, make sure ALL browser windows are closed when you click FIX.

Copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Now, Please boot into Safe Mode, be sure you have the Viewing of Hidden Files & Folders Enabled per the tutorial. Now, navigate to and DELETE the following if they should remain:

C:\Program Files\Viewpoint ← Delete this whole folder if it exist!

C:\Program Files\MyWebSearchWB ← Delete this whole folder if it exist!

Next, run CCleaner to clean up cookies and temp files.

After you complete the above, REBOOT and proceed with the rest of this fix...

Next Reset Web Settings & Default Security Settings

To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK

To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.

Note for IE 7 users:
Select Internet Options, then the Advanced Tab and then the Reset button under Reset Internet Explorer Settings.

Finally, I would like you to flush your System Restore points. Please follow the instructions in the below:

• Disable and Re-enable System Restore
  
  
• Turn OFF System Restore to flush any bad Restore Points.
  
  
• Then, follow the instructions at the bottom of the linked page to Re-enable the Restore Utility which will create a fresh restore point.

After you complete the above reboot once more and then scan with HijackThis and attach the new log.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Here's the new log. I'm still getting the web page in unavailable.

 

Sorry about the delay, been crazy at work.

Your log looks good, are you having any further problems?

 

I'm still having problems when I log into my account. The web page unavailable still comes up. I'm thinking I may just delete this account if you don't see any issues.
Let me know.
Thanks

 

First, how do you connect to the internet?

Have you tried another browser?

Does other sites work fine?

Have you tried to see if this happens in Safe Mode?

 

I have other accounts setup on this machine for my wife and kids. I'm logging on under my wifes account now. There's no problem on hers or the others.
When I boot up in safe mode it still gives me the message.

 

You didn't answer any of my previous questions. You have to help me before I can help you.

Also, if you have multiple accounts you need to run CCleaner on each account because each account has it's own settings.