well I'll apologize before hand

Can you boot into Safe Mode to run some of the cleaning routines mentioned in our Read Me ?


as you managed to get Hijackthis on that PC, could you not do the same with ShowNew or GetRunkeys etc?

To get a sucessful hijackthis log you need to not use MSCONFIG to control startups as all of them will need to be seen to assess the extent of malware infection, plus also install it and rename it as listed in the guide, many new varients of malware hide themselfs unless this has been done.


just a recap of the guide as it may have changed since you last needed to use it,

Our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Please install HijackThis into the proper location. You have it here:

C:\Documents and Settings\cims\ƒfƒXƒNƒgƒbƒv\antivirus\analyse.exe

This is one of the locations we specify not to put it. See the link in step 7 of the READ ME.

First goto Add/Remove Programs and uninstall anything from Tencent_QQ instant messaging client. That includes the below two items:
Tencent Media Player by Viewpoint
Viewpoint Media Player (Remove Only)

Also look for anything beginning with QQ and uninstall.

I'm not sure whether the below are valid or not since I do not know what the real english translation would be. These came at the end of the newfiles.txt log and are installed programs of some type.
"DisplayName"="‚¢‚«‚È‚è²ÝÀ°È¯Ä"
"DisplayName"="µÝײÝÏÆ­±Ù"
"DisplayName"="½ðɽ¶¾°Ôɱ¶¾Ì××°"
"DisplayName"="‰w‚·‚Ï‚ ‚Æ"

Make sure viewing of hidden files is enabled (per the tutorial).

Some items mentioned below may no longer appear, if the above uninstalls worked properly. So just ignore anything that you don't see and continue.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: Tencent SearchHook - {DB8B2393-7A6C-4C76-88CE-6B1F6FF6FFE9} - C:\Program Files\TENCENT\Adplus\SSAddr.dll
O2 - BHO: SOSO AddressBar Search - {0C7C23EF-A848-485B-873C-0ED954731014} - C:\Program Files\TENCENT\Adplus\SSAddr.dll
O2 - BHO: QQBrowserHelperObject Class - {54EBD53A-9BC1-480B-966A-843A333CA162} - C:\QQ\QQIEHelper.dll (file missing)
O4 - HKLM\..\Run: [stup.exe] C:\PROGRA~1\TENCENT\Adplus\stup.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

After clicking Fix, exit HJT.
Now reboot in normal mode

After reboot, delete all files in the below folder (Windows may not let you delete certain files from the current day).
C:\WINDOWS\Temp

Now attach the below new logs and tell me how the above steps went.

1. ShowNew
2. HJT

Make sure you tell me how things are working now!

 

Re: Progress!!

Yes delete any Tencent folder you found.


I need to also say that the problems started in the arrival of kav...
also the soso thing came back [/quote] Did you install the KAV software yourselves? It is this: http://www.kingsoft.com/en/ Does it have an antivirus as well as a firewall? If you did not install it or do not want it or if you believe it to be the cause of your problems, then goto Add/Remove programs and uninstall it.

Let's continue with your cleanup!

Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.1_02
Java 2 Runtime Environment, SE v1.4.2
Java 2 Runtime Environment, SE v1.4.2_04
SOSO AddressBar Search

Now install the current version of Sun Java from: Sun Java Runtime Environment

Make sure viewing of hidden files is enabled (per the tutorial).
Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: SOSO AddressBar Search - {0C7C23EF-A848-485B-873C-0ED954731014} - C:\Program Files\TENCENT\Adplus\SSAddr.dll (file missing)
O4 - HKLM\..\Run: [stup.exe] C:\PROGRA~1\TENCENT\Adplus\stup.exe
O11 - Options group: [TBH] SOSO AddressBar Search

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Program Files\TENCENT <--- the whole folder

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now reboot in normal mode

Now attach the below new logs and tell me how the above steps went.

1. ShowNew
2. HJT

Make sure you tell me how things are working now!

 

Okay! Are you going to uninstall KAV2007?

 

The first step should have been Add/Remove programs! If you tried deleting any files from it first, that could make any uninstall non-functional.

Try using the below to uninstall it. Let me know if it works:

Your Uninstaller! 2006

 

Re: Alright!

You're welcome! Just attach the new logs and tell me if the uninstall worked. If not, we will use some manual steps.

 

Re: sorry for the long wait

There is more to do related to this KAV2007 stuff.

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to Kingsoft Personal Firewall Service
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Now repeat the above to Stop and Disable the below Service (if you do not find it or get any errors, just continue):
  • Kingsoft Antivirus KWatch Service
• Click OK until you get back to Windows.
• Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/paste KPfwSvc into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now repeat the above to delete the below Service (if you do not find it or get any errors, just continue):
  • KWatchSvc
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Now run this Disable/Remove Windows Messenger to remove Windows Messenger!

Now have HijackThis fix the below line:
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -

Now reboot your PC and after reboot delete the below two folders (I'm assuming the KRECYCLE is also from KAV2007)
C:\KAV2007
C:\KRECYCLE


Sun Java has updated again so you should get the new version.

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10

How are things working now?

Now install the current version of Sun Java from: Sun Java Runtime Environment

 

Click Start, and then click Run. (The Run dialog box appears.)
Type, or copy and paste, the following text:
regsvr32 /u Kavext.dll
then click OK. If a dialog box confirming this action appears, click OK.

Now download Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\KAV2007\Kavext.dll

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.
After reboot locate the below folder and delete if found:
C:\KAV2007

Make sure you tell me how things are working now!