Well...

A little birdie told me today that Microsoft support (which was outsourced to Convergys) in the US is gone.

Arizona, Utah, and one of the Canada centers are being shut down. Arizona, May 1st, Orem April 1st (nice notice they were given) and Edmonton will be doing comcast support.

This leaves one last center in Nova Scotia, and the rest in India.

I swear, I hope this company goes bankrupt and MS yanks their contracts.

 

The grass is always greener..

Way to support the American work force..

 

Hey Adryn...

Aren't you a MS support guy???

Where does that leave you?



Steve

 

The funny thing is--MS was getting pissed with India before I walked out a couple weeks ago.

The customers are not happy with their level of support, and MS was geting pretty hot under the collar about it.

So for me to understand this huge move (almost entirely) to India, I'm baffled. If the quality keeps falling, then the contract has been breached, and Convergys loses some major business.

*crosses fingers*

Don't get me wrong, I have some friends in India who are awesome techs. But they are the exception, not the rule.

 

Unemployed.

But then, I saw it coming and jumped ship early so that I could concentrate on school. I've gone back for Comp Engineering.

 

No doubt. I hope they burn for this.

 

This, after other companies are bending under the pressure (Dell) and started bringing these services back into the US.

 

CVG has been feeling this pressure for years.

Thats why I still had a job, the new Edmonton (canada) center was opened (what a bunch of arrogant, cocky, and untrained, unknowledgeable, assholes they were), and Orem was restructured.

India quality didn't get any better. It got worse.

So, they decided it was a good idea to move it?

I hope MS gives this company the axe.

 

Does that make you a rat for leaving the ship before it sinks? hehehehe

 

Probably

 

Ressurecting this thread a bit.

A friend of mine who works doing MS support in Nova Scotia told me that everything there is now being shipped to India.

I hope nobody is expecting to ever get competent support from MS ever again.

 

I'm curious, how does MS support help if you have spyware?

Is that the reason they created GoBack and System Restore?

Steve

 

Nothing makes me happier than to receive a call from General Motors that I cannot understand.......

Pah on the UAW telling them not to park in parking lots unless it is American Made , and then getting a call from India about my AMERICAN Pontiac!

 

Off the record, they do the same things chaslang and co. do here.

On the record, they try to remove what they can from add/remove and with supported tools (Antispyware doesnt count because its still beta).

Trust me, with the India tech centers handling it now, you DO NOT want them trying to remove spyware. They hose systems left and right when they do.

Of course, they hose systems left and right for menial stuff too. Take my word for it, I was a mentor for them. They would call me when they ran into problems on a call.

 

they are only authorized to use certain things, right
cause they're sht trained they dont know any better
you can ride a cow in the Kentucky derby. . but you wouldn't wanna bet on it.
Like the National Guard, cheap and somewhat effective, when need be.

 

i heard that MS and Billy might be going bankrupt.. is this true

 

Where did you hear that LOL.

 

Average US or Canadian employee receives 5-6 weeks of technical training with a few hours of company policy info.

Average employee in India receives two weeks training, almost all on company policy.

They aren't even trained!

 

With all my years of using computers and training I still don't know squat. I am constantly playing catch up and learning. MS is going to out source and give the employees 2 weeks of training, geez. Well I guess it saves them a ton of money.

 

MS doesn't even provide the training. Convergys does.

All of the trainers that knew anything were laid off.

Now its the blind leading the blind.

 

Sounds like something AT&T did when my dad was working for them. They laid off the only 3 guys, dad included who know the ESS system. Dad was one of the programmers who worked on the project in the 60's. Laid the entire office off then had to hire back the 'experts' to train the 'new' guys on how to trouble shoot the system.

 

OMFG

i saw a Windows add on tv... thats the first time ever

 

http://i.timeinc.net/time/magazine/archive/covers/1995/1101950605_400.jpg
master, huh?

that happens everywhere ya go
wether its with steel, pizza, or pc
spend the money getting going
quit spending so much
and hope to keep moving up

 

thats false advertising , every oen knows im the master of the nivers


oops did i say that out loud

 

Please don't hijack my thread.

 

MS Support India

I work for MS Support in India and I am proud to say that we are doing a tremendous job of it. I have the monthly stats for the previous month and you would be amazed at the scores we have achieved. <edit>

 

Re: MS Support India

Rofl, ok, bud.

I know more about the working of that company than you ever will.

I also know about the piss poor training procedures.


Call me a loser if you will, you only accomplished in getting it deleted from the thread.

Keep it civil, or don't post.

 

Re: MS Support India

Oh and to go on the record, I've not attacked anyone in this thread, or even any country. I am attacking a pathetic company. India's biggest problem is the fasct that nobody over knows anything because they are not trained properly.

My friends were trainers. They trained India initially. The company didnt let them train at all. It was nothing but a big circle jerk.

I already got over Convergys selling us out. As for unemployed...well, I just bought a newly built house in addition to the one I currently own. I don't think you want to go down that path of attacking me, it could get embarrasing

 

I've been here a long time and Adrynalyne is right about that.

mssupport

This thread is open for disscusion, state your case or opposing point of view instead of leveling personal attacks and name calling.

Steve