what can i do to identify trojan

Hi

You can try the below steps and attach the logs


Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Re: need help with read and run me

Welcome to Major Geeks!

No! Don't run any of them unless you get a message from another scanner indicating you have one of the problems mention in the Special Removal Procedures. Just run all steps in the READ & RUN ME and attach the 6 requested logs to this thread when you complete the steps. Also explain what problems you have!


Edit::: In fact I see you already started a thread! Please remain in one thread! This thread will be merged with your first thread.

 

Re: need help with read and run me

Okay! Remember to attach all 6 of the requested logs and be sure to properly install and rename HijackThis as requested in step 7. Doing these steps properly will help avoid further delays in getting any malware removed.

 

Re: need help with read and run me

It's part of the default installaton options. As long as you don't change anything during install, it will be running. To find it afterwards you have to configure the program for Advanced mode (by clicking the menu option named Mode) and then select Tools and then Resident. You should see Resident "SDHelper" (Internet Explorer bad download blocker) active with a check mark next to it. Below this you shoud see the Resident "Teatimer" option unchecked as we requested in the READ ME.

Just continue thru with all steps and report back when you finish. If the scans are not finding anything then there just may be nothing to find. Or it just could be that particular scanner cannot find any problem. Once you give us all the results at the end, we will know better. The procedure should be followed from beginning to end with out interruption and without going back online accept while running the online scans. But even then, you should only run the online scans and nothing else.

 

Re: need help with read and run me

Yes....kids can be a major interruption. They are also a very frequent cause of malware being on a PC. However some adults are even a greater cause of malware.

 

Re: need help with read and run me

What was still there? Do you mean the problem with Explorer windows constantly opening? And do you mean Windows Explorer or do you mean Internet Explorer?

Also if you have wiped the OS and reinstalled and still have problems, then your problem is not malware unless you are reinstalling from infected media. Or unless you are reinstalling an application that is the cause of your infection.


Please continue to attach the other requested logs. Thus far your CounterSpy, BitDefender, and Panda logs do not show any problems at all.

 

You need to attach the logs from running GetRunKey and ShowNew. Not the ZIP files that you downloaded from us.

Also you need to follow the directions in step 7 of the READ ME and rename Hijackthis.exe as requested. Then attach a new log!

 

Thus far you show no signs of malware. What you do show is no protection software running other than CounterSpy that you got from us. You need to do the below IMMEDIATELY.

Download, install, and update this: AVG Free Edition Then reboot and run a full scan. Tell me it it finds anything.

Download and installed this: PC Tools Firewall Plus then reboot.

At this point tell me what malware problems you believe you still have.