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Whats wrong with it?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Dusten, Oct 28, 2006.

  1. Dusten

    Dusten Private E-2

    Alright, so first what my computer is doing.
    It is taking abnormally long to start up, and it started this all of the sudden.
    When i try and open "my computer" it takes forever to show the C drive, e drive, and my documents.
    When i using ie and i am in a web address, it takes approx 30 seconds to open the page. But, once it has opened that page, such as forums.majorgeeks.com, it will open it right away everytime after that, or any page associated. But, if go to google, and do a search, i can open the page right away.
    I followed all the step listed in sections above.
    here are the logs i have.

    Attached Files:

  2. Dusten

    Dusten Private E-2

    Here are the other two logs, thanks guys for any help you can offer.

    Attached Files:

  3. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Before we begin, please download the following file. I would save to the Desktop or somewhere you can find it easily as we will be using it in a few minutes.


    Now ,please look in Add/Remove Programs for the following and uninstall them if found:


    If there is no Add or Remove Programs entry for this programs, click on Start, then Run and type the following in the Open: field:

    Hit OK once you have entered the above.

    The DeluxeCommunications uninstall program will load and you will be asked to enter a security code. Enter the security code in the file and then press the OK button. Follow the on screen instructions and reboot when prompted.

    When you reboot, tap the F8 key to boot into Safe Mode

    Once in Safe Mode procede with the next steps,

    Now scan with HijackThis and check the boxes for the following entries:
    ( Make sure ALL browser windows are closed when you click FIX )

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

    R3 - URLSearchHook: (no name) - {A8BD6820-6ED7-423E-9558-2D1486B0FEEA} - (no file)

    O15 - Trusted Zone: *.elitemediagroup.net
    O15 - Trusted Zone: http://click.getmirar.com (HKLM)
    O15 - Trusted Zone: http://click.mirarsearch.com (HKLM)
    O15 - Trusted Zone: http://redirect.mirarsearch.com (HKLM)
    O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)

    Again, make sure ALL browser windows are closed when you click FIX.

    Now, navigate to and DELETE the following if they should remain:

    C:\WINNT\Q05SQw Delete this whole folder if it exist!

    C:\Program Files\DeluxeCommunications Delete this whole folder if it exist!

    C:\Documents and Settings\rinc\Application Data\DBsign Delete this whole folder if it exist!



    C:\Documents and Settings\rinc\Application Data\Dxcuknwrd.dll

    C:\Documents and Settings\rinc\Application Data\Dxcknwrd.dll

    C:\Documents and Settings\rinc\Application Data\Dxccwrd.dll

    Next, run CCleaner to clean up cookies and temp files.

    After you complete the above, REBOOT to normal mode and let me know how things are running. Also please attach a fresh HJT log with a new ShowNew and GetRunKey Log.
  4. Dusten

    Dusten Private E-2

    Alright, i followed your directions.
    Deluxecommunications didnt exist, so i couldnt uninstall it or delete the folder.
    Deleted all other folders, and ran HJT in safe mode, deleted entries that you noted.
    Computer is doing the same thing.
    Also, when it is hanging up, during the start up/log on process it tells me that my norton AV has been disabled.
    here are the new logs.

    Attached Files:

  5. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Your logs look good to me, I would try to eliminate some startup items to see if that speeds it up some. I do not see anything that would be causing it to run slow in your logs.
  6. Dusten

    Dusten Private E-2

    very perplexing...
    the problem i listed with IE didnt go away either.
  7. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Explain to me what problems you are having?
  8. Dusten

    Dusten Private E-2

    I'll start with turning the computer on and go from there.
    During startup(win2k) the bluebar at the bottom pauses at the same spot, everytime, for about 30-45 seconds(this is new)
    After i log on, it is about 1-2 minutes before i can do anything, after it gives me the wierd message about norton, i can proceed.
    When i open my computer, it takes about 1 minute before it will show me the drives in there.
    When i run IE, and i type something in the address bar, it takes about 45 seconds to load the page, but if i type it in the google bar, it loads instantly. Shut downs are taking equally long.
  9. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Norton is a resource hog so this is partially what's causing the slowness.

    Download Reg Supreme 1.4

    When prompted, run the "Aggressive" scan and fix all found problems. Reboot once complete and let me know if speed increases.
  10. Dusten

    Dusten Private E-2

    BJ, this is my work computer, so i was at work when i was on here yesterday. I shut it down, came in to work, started it up, and all my issues seem to be resolved. Normal start up, no messages from norton, nothing. Thanks a ton for all the info you gave me.
  11. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Your Welcome! Glad things are running fine with no problems, sometimes a reboot or shut down will fix some small issues.

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