when doing basic malware removal; malwarebytes doesn't run

Welcome to Major Geeks!


Please double-click the RootRepeal.exe previously downloaded.

• Select File then Scan
• On the Select Drives form select drive C by "ticking" the box for drive C and click OK
• When the scan is complete - highlight each of the following file(s) (one at a time if more then one is listed) by left clicking it. Then use right mouse click and select the Wipe File option only for each file.
  • C:\WINDOWS\SYSTEM32\MSIVXcount
  • C:\WINDOWS\SYSTEM32\MSIVXtmdrrprumehewbmqbwesiofimamtkslt.dll
  • C:\WINDOWS\SYSTEM32\MSIVXfqlrlxifklqlwnoxwayhdjnstsyvxmgh.dll
  • C:\WINDOWS\SYSTEM32\DRIVERS\MSIVXbqqoqbpfqrsthxvrblxwpuwcijcriwxo.sys
• After Wiping all files, immediately reboot your pc!

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - (no file)
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [dxgquyce] C:\WINDOWS\system32\mrujyhej.exe
O4 - HKUS\S-1-5-21-117609710-764733703-1343024091-1003\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-117609710-764733703-1343024091-1003\..\Run: [dxgquyce] C:\WINDOWS\system32\mrujyhej.exe (User '?')
O8 - Extra context menu item: &Search - ?p=ZKxdm021YYUS
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.74,85.255.112.102
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.74,85.255.112.102

After clicking Fix, exit HJT.

Now run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

After reboot look for all of the above files we had Avenger attempt to delete. If you still see them, delete them yourself.

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\TEMP
C:\Documents and Settings\Alex\Local Settings\Temp\

Now see if you can run Malwarebytes and ComboFix.


Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\avenger.txt
• the Malwarebytes and ComboFix logs if they ran.
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Please try finishing the rest of my instructions in safe boot mode.