Where to start with Diagnosis?

Discussion in 'Software' started by katy_bug, Oct 14, 2009.

  1. katy_bug

    katy_bug Private E-2

    Two days ago I got a BSOD - following that, every time opened Adobe or an Office application then I got an error message. Today I uninstalled both programs figuring that they were corrupted. I have not had a chance to reinstall and now I can not open in windows explorer windows without getting an error message. I tried to follow the sticky "How to debug memory dumps" but there are no files in c:/windows/minidump. I have not had the BSOD since Monday - do I just stick around and wait for another?

    Is there another sticky that can tell me where to go from here in diagnosising the problem. This is my work computer so I need if fixed ASAP!
     
    katy_bug, Oct 14, 2009
    #1
  2. foogoo

    foogoo Major "foogoo" Geek

    Get Bluescreen view from Nirsoft - you'll have to google it.
    Do a SFC /scannow see if it helps
    Perform a roll back to an earlier restore point.
     
    foogoo, Oct 14, 2009
    #2
  3. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    When you get a BSOD, please note the last two things in the alphanumeric string before the parentheses.
    Example: Stop 0x000000yz ( three other strings in here)
    You note the yz numbers or letters and post; if there are any words, post them also.
     
    plodr, Oct 14, 2009
    #3

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds