White screen Problem

Discussion in 'Malware Help (A Specialist Will Reply)' started by mvintor, Mar 16, 2013.

  1. mvintor

    mvintor Private E-2

    i have a Sony Vaio running windows vista 32.

    i have a white screen in normal and safe mode and i am not able do nothing.

    i have followed your instructions from this thread (http://forums.majorgeeks.com/showthread.php?t=274038) and i have just run FRST.exe and here is the log file i took as a result.

    [i am at this step now:
    On the System Recovery Options menu you will get the following options:
    Quote:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
    Select Command Prompt
    In the command window type in notepad and press Enter.
    The notepad opens. Under File menu select Open.
    Select "Computer" and find your flash drive letter and close the notepad.
    In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
    The tool will start to run.
    When the tool opens click Yes to disclaimer.
    Press Scan button.
    It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach) ]

    i dont know what to do next. I am waiting for your response.
    Thank you
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Download this >> View attachment fixlist.txt


    Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST.exe on your flash drive.
    Now reboot back into the System Recovery Options as you did previously.
    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (See how to attach)

    Now boot into normal Windows if possible.

    If you can bootup, I suggest that you run the below to make sure you are clean.

    READ & RUN ME FIRST. Malware Removal Guide
     
  3. mvintor

    mvintor Private E-2

    Here it is the fixlog.
    I booted it in normal mode and it was ok.
    i ll run the malware removal guide now.

    Thank you very much
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Great. It is a good idea just to be safe. ;)
     

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