white screen virus

Discussion in 'Malware Help (A Specialist Will Reply)' started by alan10005, Sep 1, 2012.

  1. alan10005

    alan10005 Private E-2

    Hi,

    My computer got infected and when I start the screen goes white and I cannot do anything. Also in safe mode.

    I attach the FRST scan.

    Thank you very much in advance
     

    Attached Files:

    alan10005, Sep 1, 2012
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Download this >> View attachment fixlist.txt


    Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST.exe on your flash drive.
    Now reboot back into the System Recovery Options as you did previously.
    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (See how to attach)

    Now boot into normal Windows can continue with the below.

    Attach the below log:
    • Fixlog.txt
    Now from normal Windows, run MGtools per the below instructions and attach the C:\MGlogs.zip file.

    Using MGtools

    Make sure you tell me how things are working now!
     
    chaslang, Sep 1, 2012
    #2

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