White screen virus

Welcome to Major Geeks!

What version of Windows are you running?

Also are you saying that you cannot run anything at all? Like not even Task Manager can be opened?

 

You should not be following instructions given to someone else. All instructions are given based on an individual user's set of problems and what version of Windows they are using. They only thing that would apply to you would be the scan with FRST but that also is based on which version of Windows is being used. Now that I know you have Win 7, the below is where you need to start.

Please do the below so that we can boot to System Recovery Options to run a scan.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

Okay you are quickly running out of options. You cannot boot in safe mode nor in normal mode. And you also cannot get to the Recovery Environment that is built into Windows 7 so that we can run FRST. This may be due to your MBR being infected.

Let's see if you can run the below CD.

Try the below procedure from Kaspersky

The Kaspersky WindowsUnlocker utility to fight ransom malware

 

No. FRST must be run from the Recovery Environment as given in the instructions.

 

Nothing I gave you should take that long, but what program is running for 24 hrs? FRST? How are you running it? Earlier you said you could not get to the Recovery Enviroment and that you were stuck at the language screen.

 

You're welcome. Glad to hear it work.

If you want to really be sure all of your malware is removed and not just what you called the "white screen virus", then I suggest you work thru the below.

READ & RUN ME FIRST. Malware Removal Guide