Please help because I am seriously lost. First let me qualify by stating I am a Novice at best when it comes to computers, so any help or replies, please bear that in mind and make your replies user-friendly for those of us who see computer language as a foreign language Ok, I recently signed up for Comcast Internet service who uses Arris Gateway modems. Unfortunately, after the modem/internet was installed I can't get online via WiFi. This was not a problem I've ever experienced with AT&T. I can however get on line and connect to the internet if I plug my laptop directly into the modem via the Ethernet cable. But if I unplugging the Ethernet the signal is poor to fair at best which causes me to get dropped from the internet in. Therefore, I am relegated to sitting literally 3 feet away from the modem in order to get WiFi. The tech support came out and changed the modem with a brand new one and I still have to problem because they can't figure it out, so I checked all outdated drivers and recently downloaded the following: 1) 296.10 Notebook 2) Dell_multi touchpad 3) MB_driver_wlan-wb300d (atheros) BTW, my network adapter is the AR9258 4) Slave_driver (audio) 5) NVIDIA_MCP729_chipset V1552 6) NB_driver T1006M_wn7-32 (card reader) All of which is totally foreign to me. I'm running Win7, 32-bit on an MSI computer. Anyone who can offer assistance or help me resolve this problem would be of great help. Thank you.